Change Analyst - Alt Channels

Insight Global; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Vancouver seeks an Enterprise Change Management Analyst. This role involves designing and implementing change management strategies to ensure successful outcomes across projects. Responsibilities include developing strategies, conducting assessments, and coaching teams. Ideal candidates will have a Bachelor’s degree, 3–5 years of change management experience, and excellent communication skills. The firm promotes diversity and inclusivity in its work environment.

Qualifications

• 3–5 years leading change management or large-scale transformation initiatives.
• Strong knowledge of change management principles and methodologies.
• Vertical retail and/or business operations experience preferred.

Responsibilities

• Develop and execute change management strategies and plans.
• Conduct impact and readiness assessments.
• Define, monitor, and track readiness and adoption metrics.
• Build strong stakeholder relationships.
• Identify potential people-related risks and develop mitigation strategies.
• Provide coaching to project teams.

Skills

Exceptional interpersonal skills

Strong verbal skills

Root cause analysis

Proficiency in MS Office Suite

Facilitation ability

Analytical problem-solving

Resourcefulness

Collaboration

Education

Bachelor’s degree in Business, Operations, or related discipline

Tools

Smartsheet

Job description

About the Team

The Enterprise Change Management (ECM) team drives change management strategy and execution for initiatives across the organization. We enable successful adoption of changes—whether function‑specific (e.g., process updates, org design, system upgrades) or enterprise‑wide transformational programs (e.g., operating model shifts, blueprinting). Our work spans planning and delivery, impact and readiness assessments, stakeholder engagement, and sustainment strategies to embed change into business‑as‑usual.

Role Overview

The Enterprise Change Management Analyst plays a critical role in designing and implementing change management strategies that enable enterprise outcomes. This role ensures changes are understood, embraced, and sustained across impacted teams through a people‑focused approach.

Core Responsibilities

• Develop and execute change management strategies and plans aligned with project objectives and organizational goals.
• Conduct impact and readiness assessments to identify challenges, opportunities, and support needs.
• Define, monitor, and track readiness and adoption metrics to measure success and guide adjustments.
• Build strong stakeholder relationships; design and deliver engagement activities that foster awareness and commitment.
• Collaborate with cross‑functional teams throughout all project phases to ensure alignment and smooth implementation.
• Identify potential people‑related risks and resistance points; develop proactive mitigation strategies.
• Support sustainment planning to embed changes into business‑as‑usual processes.
• Provide coaching and guidance to project teams and stakeholders to strengthen change management capability.
• Share best practices and lessons learned to enhance methodology and accelerate readiness across programs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Qualifications

• Education: Bachelor’s degree in Business, Operations, or related discipline.
• Experience: 3–5 years leading change management or large‑scale transformation initiatives.
• Expertise: Strong knowledge of change management principles and methodologies (e.g., Prosci, ADKAR).
• Industry Knowledge: Vertical retail and/or business operations experience preferred; familiarity with lululemon culture is an asset.

Must‑Haves

• Communication Excellence: Exceptional interpersonal, written, and verbal skills; strong facilitation ability.
• Analytical & Problem‑Solving: Skilled in root cause analysis and developing actionable solutions.
• Influencing: Ability to align stakeholders toward a common vision.
• Self‑Starter: Resourceful, proactive, and able to work independently.
• Continuous Growth: High self‑awareness and commitment to professional development.
• Collaboration: Thrives in cross‑functional environments; adaptable to new dynamics.
• Technical Skills: Proficiency in MS Office Suite and Smartsheet.

Preferred Attributes

• Flexible and adaptable—able to tailor approaches rather than rely on a rigid playbook.
• Comfortable working across multiple disciplines and methodologies (not anchored to one framework).
• Experience integrating change management across diverse initiatives and ambiguous environments.
• Certification in change management (e.g., Prosci) is an asset, but success comes from a blended approach.