Certified Recoveries Specialist

Speedy Cash Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A financial services leader is seeking a motivated individual for a remote collections role in Canada. This position emphasizes minimizing bad debt while adhering to regulatory requirements. The ideal candidate will have strong negotiation and communication skills along with a commitment to confidentiality. Responsibilities include debtor communication, account updates, and effective skip tracing. Opportunities for growth and competitive benefits are provided in a supportive team environment.

Benefits

Competitive wages and benefits

Monthly incentives

Paid time off

RRSP matching

Hands-on training

Fun team environment

Growth opportunities

Qualifications

• Valid Government Issued Photo ID is necessary.
• A clean criminal record is required.
• Previous collections experience is an asset.
• Flexible availability for evenings and Saturdays.

Responsibilities

• Communicate with debtors to resolve unpaid accounts.
• Update accounts efficiently and accurately for every call.
• Use skip tracing techniques to locate debtors.
• Identify and assist with legal recovery processes.

Skills

Strong negotiation skills

Interpersonal communication

Attention to detail

Organization skills

Ability to multitask

Education

High School Diploma or Equivalent

Job description

Canadian operated, Speedy Cash is a strong leader in the financial services industry. Founded in 1998, Speedy Cash currently operates across Canada, both in store and online. We are building a dynamic team of business professionals and can provide the right candidate with significant opportunities for career growth and job satisfaction.

If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you!

Perks and Benefits

• Competitive wages and benefits
• Monthly Incentives- we reward for the work you do!
• Paid Time Off (even your Birthday!)
• RRSP Matching
• Hands-on and continual training in transferable skills
• Welcoming, supportive and fun team environment
• Remote- No commute!
• Opportunities for growth. We promote from within!

In this remote collection role, you will play a key part in minimizing bad debt while ensuring compliance with provincial regulations across Canada. You will be expected to learn, understand, and retain regulatory requirements for each province related to collection activity. You bring strong negotiation, persuasion, and resolution skills, along with a commitment to maintaining the highest level of confidentiality. Your excellent interpersonal, written, and verbal communication abilities will make you a valuable member of the team. With your extensive computer knowledge, keen attention to detail, and exceptional organizational and multitasking skills, you’ll help ensure the department’s daily operations run efficiently. You are self‑motivated, take pride in your achievements, and consistently strive for excellence while supporting company goals and initiatives.

Job Responsibilities

• Communication with debtors to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates for each call made or received
• Demonstrate effective skip tracing techniques by locating debtor contact information
• Identify unpaid accounts that qualify for legal recovery (processes varying by province) while assisting with the servicing of current accounts within the legal queue with the potential of remote court appearances

Job Requirements

• Valid Government Issued Photo ID
• Clean Criminal Record
• High School Diploma or Equivalent
• Previous collections experience would be considered an asset
• Flexible availability (Evenings & Saturdays- we do not operate on Sundays)

As this is a work from home position, you will be provided with the appropriate equipment to be successful in this role. It is expected that you will have the following as a remote employee:

• A safe, private and quiet working environment- customer confidentiality is top priority
• A strong internet connection with ethernet access

Please Note:

We are only accepting candidates in Alberta, British Columbia or Nova Scotia