Care Coordinator - Woodlands

Ren Ci Hospital; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A healthcare facility in Alberta is seeking a dedicated professional to manage referrals and provide case management support for home care clients. The ideal candidate should possess a relevant diploma and significant experience in the healthcare sector, with strong organizational and communication skills. Responsibilities include managing client data, coordinating care staff, and conducting assessments. This role requires excellent time management abilities and the capacity to work independently while assisting a multidisciplinary team.

Qualifications

• At least a Diploma in a relevant field is preferred.
• Minimum of 4 years working experience required.
• Preferably 1 year in the ILTC sector.

Responsibilities

• Manage home care client database.
• Process referrals through AIC system.
• Perform client needs assessments and home visits.
• Coordinate care staff deployment.

Skills

Client-oriented

Communication skills

Organizational skills

Time management

Interpersonal skills

Education

Diploma in Nursing / Allied Health / Psychology / Counselling / Social Work / Sociology / Community & Social Service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Overview

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services, etc.

Responsibilities

Client Management

• Manage home care client data base to ensure completeness and accuracy
• Process home care referrals through AIC referral system as point of liaison
• Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required
• Perform basic assessment of care needs for home care clients and conduct home visits where required
• Coordinate with volunteers to engage home care clients meaningfully
• Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients
• Respond to complaints and feedbacks from clients and next-of-kin

Administrative duties

• Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc
• Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment
• Check and verify invoices based on the services rendered every month
• Submit relevant data to ILTC and finance department for processing of invoices every month
• Collect relevant and accurate data for reporting to management and regulatory authorities
• Participate in project work to improve the quality of care and services to patients
• Identify service gaps in response to clients' needs and make recommendations to improve service provision of home care
• Any other duties as assigned by reporting officer.

Requirements

• At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred
• At least 4 years of working experience
• Preferably 1 year of working experience in ILTC sector
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills
• Excellent time management skills, well organised and outcome focused
• Able to be on standby calls on weekends.