Canada - Liebert Field Service Representative - Thermal - Mississauga

Vertiv Co; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading technology infrastructure company is seeking a Field Services HVAC Representative in Mississauga. The role involves service, installation, and maintenance of cooling products, requiring strong technical skills along with 3-5 years of relevant experience. Candidates should possess HVAC Trade Credentials and demonstrate excellent interpersonal abilities. This position offers a salary ranging from $60,000 to $90,000 per year, along with comprehensive benefits and the opportunity for growth within a dynamic environment.

Benefits

Medical benefits

Dental benefits

Disability benefits

Pension plan

Qualifications

• 3-5 years of relevant industry/commercial experience.
• Proficient in interpreting line diagrams and blueprints.
• Ability to perform fix/repair techniques and summarize reports.

Responsibilities

• Provide on-site and phone assistance to customers.
• Ensure timely and accurate administrative reporting.
• Establish communication with internal and external customers.

Skills

Interpersonal skills

Customer service

Technical troubleshooting

Safety adherence

Organization/planning

Education

High School Diploma or HVAC Trade Credentials

Tools

Electrical/electronic test equipment

Job description

Position Summary

Vertiv is hiring a Field Services HVAC Representative in Toronto/GTA, responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products served by Vertiv, with appropriate certification. The role requires establishing, promoting, and maintaining excellent rapport with all customers, co‑workers, sales representatives, and others as appropriate. The representative must maintain continuous communication with CRC, Area/District Offices, and the direct manager.

Responsibilities

• Role: Rely on direction to accomplish goals; perform a number of work‑related tasks; capable of working under direct supervision or independently based on training.
• Technical: Render on‑site and phone assistance to customers; communicate with technical support on equipment issues; perform work related tasks per company guidelines for scheduled maintenance; implement Field Change Notices (FCN) per published guidelines; stay current on safety bulletins, field change notices, and service tips.
• Safety: Operate safely per published guidelines; wear appropriate PPE; adhere to work hours policy ("14 hour rule"); report all work related accidents or injuries within 24 hours.
• Administration: Provide accurate and timely reporting (timecards, expense reports, mileage, ticket closure, forms, and others); maintain individual inventory; estimate time of arrival to CRC; maintain company property.
• Customer Satisfaction: Communicate properly and adequately with internal and external customers; provide ETA; complete scheduled maintenance documentation; strive for first‑time fix; maintain satisfaction rates; attend customer meetings as required.
• Performance: Maximize productivity by combining opportunities; complete work efficiently; make technical and commercial decisions under pressure; evaluate site and equipment for billing; maintain utilization rate; perform inventory cycle counts; adhere to dress code and safety; comply with startup/escalation processes; maintain internal communications with managers, coworkers, support services, electronics, etc.

Qualifications

• Required education: High School Diploma or HVAC Trade Credentials; 313A 4th Year Apprentice or 313A Journeyman.
• Experience: 3-5 years relevant industry/commercial experience.
• Interpersonal skills: Professional, reliable, team player; proficient with electrical/electronic test equipment and fundamentals; proficient in interpreting line diagrams and blueprints.
• Technical skills: In‑depth site evaluations, environmental temperature and general operating conditions; ability to perform fix/repair techniques; proper brazing techniques; complete tasks and return unit to full operating condition; summarize and report all work.
• Core skill sets: Communication, customer service, troubleshooting, safety, organization/planning, computer, mechanical aptitude.
• Working conditions: Travel required; flexible schedules (weekends, evenings, holidays); valid driver’s license.
• Physical & Environmental demands: Stand, walk, use hands, reach, stoop, kneel, crouch, crawl, talk, hear, smell; frequently sit, climb, balance; need good vision; lift at least 50 lb.
• Time travel required: 10 %.

Core Principles & Strategic Priorities

• Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
• Customer Focus, Operational Excellence, High‑Performance Culture, Innovation, Financial Strength.
• Behaviors: Own It; Act With Urgency; Foster a Customer‑First Mindset; Think Big and Execute; Lead by Example; Drive Continuous Improvement; Learn and Seek Out Development.

Vertiv offers stability of a global leader and opportunity of a startup. The company designs, manufactures and services mission‑critical infrastructure for data centers, communication networks and commercial environments. With $5 billion in sales and global reach, Vertiv’s move to a standalone business delivers greater value and new opportunities for people.

Equal Opportunity: Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with no discrimination. If you have a disability and need assistance, request help at [e-mail]. For more information, visit Vertiv.com/Careers.

Work Authorization: Only employ those legally authorized to work in Canada. No sponsorship provided.

Salary: $60 000–$90 000 per year in Mississauga; total compensation may include base, merit, bonus, stock, sales incentives, benefits (medical, dental, disability, PTO, holiday pay, family assistance, pension). Full details provided during hiring.