(Canada) Associate Customer Success Manager

PointClickCare; Mississauga; On-site; CAD 72,000 - 78,000; Full time

Job summary

A healthcare technology company in Mississauga is seeking a Customer Success Specialist to assist customers in adopting their products. The ideal candidate will have strong communication and organizational skills, along with experience in Salesforce and managing a high-volume portfolio. This role offers a competitive salary and benefits from Day 1, including retirement plan matching and flexible paid time off.

Benefits

Salary range of $72,500 - $78,000

Benefits starting from Day 1

Opportunities for continuous professional development

Flexible paid time off

Qualifications

• Experience managing a high-volume portfolio with a sense of urgency.
• Ability to identify critical business challenges for customers.

Responsibilities

• Respond to customer inquiries using a case management application.
• Assist customers in adopting employer's products.
• Collaborate with teams to address customer inquiries.

Skills

Strong written and verbal communication skills

Experience with Salesforce

Excellent organizational skills

Project management skills

Time management skills

Tools

Salesforce

Gainsight

NetSuite

Job description

Why consider this job opportunity

• Salary range of $72,500 - $78,000, plus bonuses and benefits
• Benefits starting from Day 1, including retirement plan matching and flexible paid time off
• Opportunities for continuous professional development and support
• Collaborative and innovative work environment focused on redefining healthcare
• Inclusion in employee recognition and allyship communities

What to Expect (Job Responsibilities)

• Respond to customer inquiries using a case management application, acting as a trusted advisor to drive solution adoption and help customers achieve their objectives
• Assist customers in identifying how the employer's products can address their critical business challenges
• Reduce product and logo churn by effectively identifying, managing, and mitigating risks
• Collaborate with other teams as needed to address customer inquiries
• Plan and manage a high-volume portfolio through prioritization and attention to detail

What is Required (Qualifications)

• Strong written and verbal communication skills
• Experience with Salesforce
• Excellent organizational, project management, and time management skills
• Ability to manage a high-volume portfolio with a sense of urgency

How to Stand Out (Preferred Qualifications)

• Experience with Gainsight and NetSuite is an asset
• Exposure to the long-term care (LTC) industry or experience with electronic health records (EHR)

#HealthTech #CustomerSuccess #CareerOpportunity #CompetitivePay #EmployeeBenefits

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