Business Systems Administrator

Focal Point Business Coaching; Burnaby; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading business coaching firm in Metro Vancouver is seeking a Business Systems Administrator to manage internal tech systems, provide support to clients, and collaborate with team members. Ideal candidates will have significant experience with HubSpot and Google Workspace, strong organizational skills, and a proactive approach in a fast-paced environment. This role offers benefits like health coverage, gym access, and a hybrid work model.

Benefits

2 weeks paid vacation

Full health, dental, and vision benefits

Gym Onsite

Parking Included

Casual Dress

Qualifications

• 3+ years in a systems admin, IT coordinator, or business operations support role.
• Comfortable in a dynamic, fast-paced, remote-first work environment.
• Experience with internal ticketing / helpdesk systems considered an asset.

Responsibilities

• Maintain and administer core business systems.
• Handle internal tech support requests.
• Create and maintain system documentation and SOPs.

Skills

Proficient in HubSpot (admin level)

Google Workspace

Strong documentation and organizational skills

Research and troubleshooting

Knowledge of DNS / domain management

Tools

HubSpot

Google Workspace

Jira Service Management

Zendesk

Job description

About Us

At Focal Point, we believe that at the core of every business is a dream. As a global leader in business coaching, we empower entrepreneurs, executives, and business owners to rediscover that dream and turn it into focused, meaningful action. Our franchise system connects clients with expert coaches who bring clarity to confusion, confidence to decision-making, and renewed energy to business ownership, specific to their journey.

Rooted in a culture of integrity, leadership, and continuous improvement, we deliver coaching systems, brand strength, and real-world support that help our franchisees thrive. As we expand our global presence, we\u2019re building a marketing function that is just as balanced, confident, optimistic, and passionate, designed to amplify our mission and deliver measurable impact.

About the Role

We are hiring a hands-on, highly responsive Business Systems Administrator who can support our internal operational technology systems, deliver quick-turnaround technical fixes, and enhance digital platforms that support 261+ clients and a growing team. This role is ideal for someone proactive, tech-savvy, and eager to learn and lead in a fast-paced franchise environment.

This is a new role created to replace and enhance the function previously handled by our Systems Administrator. You will collaborate closely with our Automation Specialist, Digital Solutions Architect, and Operations leadership to ensure systems run smoothly and evolve with our growth.

You Might Be a Fit If You :

• 3+ years in a systems admin, IT coordinator, or business operations support role
• Proficient in HubSpot (admin level) and Google Workspace
• Strong working knowledge of DNS / domain management, SSL / TLS certificate management, email management, and SaaS platform maintenance
• Experience working with internal ticketing / helpdesk systems (HubSpot Service Hub, Zendesk, Freshdesk, Jira Service Management, or similar will be considered an asset)
• Ability to research, troubleshoot, and solve platform problems efficiently and independently
• Strong documentation and organizational skills
• Comfortable in a dynamic, fast-paced, remote-first work environment
• Knowledge of or interest in franchise operations or coaching organizations is a plus
• Strong systems thinking, comfortable breaking down workflows into clear steps, spotting gaps, and suggesting fixes

Key Responsibilities

System Maintenance & Admin

• Maintain and administer core business systems: HubSpot, Zoom, Google Workspace, and our ticketing / helpdesk platform
• Implement and revise existing workflows and automation triggers (in collaboration with our Automation Specialist)
• Handle internal tech support requests (Tier 1–2) and coordinate escalations where needed

Ticket & Workflow Management

• Maintain and triage incoming tickets through the system
• Ensure all requests are acknowledged within 24 hours and assigned or resolved in a timely manner
• Apply minor workflow adjustments (under 3 hours) without relying on dev or automation teams

IT Infrastructure & Compliance

• Oversee domain management, DNS, SSL / TLS certificate management, and internal user access (licenses, security settings, compliance hygiene)
• Track and manage platform subscriptions, usage, and license allocations
• Coordinate with external vendors or escalate for advanced support when needed
• Manage virtual meeting infrastructure and conference tech setups for in-person events

Documentation & Training

• Create and maintain system documentation and SOPs for workflows and admin procedures
• Support onboarding of new team members with systems access, tool training, and documentation handover
• Train new hires and clients on system access, navigation, and tool usage
• Collaborate with department leads to understand new tech needs and translate them into system updates

Vendor / Platform Support

• Provide background documentation and data for platform renegotiations
• Assist in evaluating new tools or systems as needed (not responsible for sourcing or procurement decisions)
• Track platform licenses, renewals, and usage to reduce unnecessary costs
• Support renegotiation initiatives for tools such as Zoom, HubSpot, Stripe, and others by providing usage data and impact reports

Communication & Collaboration

• Communicate clearly and assertively with internal teams and external partners
• Translate technical issues into simple explanations for non-technical staff
• Provide timely updates on tickets, workflows, and system changes
• Collaborate across departments to align system use with business needs

Preferred Tools (experience in two or more of the following)

• HubSpot CRM
• Basic HTML / web content editing
• Google Workspace / Admin Console
• Zoom, Canva, Stripe, Brevo (or similar tools)
• Apple / Mac Operating Systems
• Basic understanding of Zapier or is an asset

Perks & Benefits

• 2 weeks paid vacation
• Full health, dental, and vision benefits
• Real impact, and a culture of leadership, collaboration, and growth
• Gym Onsite
• Parking Included
• Casual Dress
• Hybrid

How to Apply

We can\u2019t wait to learn more about you. To keep things organized, all applications go through our BambooHR system. Just click, upload your resume, and answer a few short questions so we can get to know you better. This is the first exciting step in our thoughtful and engaging hiring journey.