Business General Manager

Accencis Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading wellness and spa company in North York, ON, is seeking a General Manager to oversee operations at its new Japanese spa. This role focuses on ensuring exceptional guest experiences while managing financial performance and operational systems. The ideal candidate will have a strong background in spa or luxury hospitality, possess financial acumen, and experience in managing staff and resources effectively. The position offers a competitive salary and is part of a dynamic team at a flagship location.

Qualifications

• Proven experience in spa, wellness, or luxury hospitality operations.
• Track record of delivering exceptional guest experiences.
• Strong financial management with revenue, margin, and cost controls.

Responsibilities

• Oversee all spa and wellness operations ensuring consistency.
• Implement revenue management strategies across services and products.
• Lead pre-opening and launch operations.

Skills

Spa operations management

Financial acumen

Operational systems development

Guest experience enhancement

Job description

Accencis Group

General Manager (GM)

Location: North York, ON

Salary: $70,000 to $90,000 annually

Employment type: Permanent, Full time

Start date: As soon as possible

Vacancies: 1

Job details

Akua is Accencis Group’s contemporary Japanese spa and wellness concept located in the Greater Toronto Area. Akua blends onsen‑inspired bathing, holistic spa treatments, advanced wellness technologies, and a carefully integrated food & beverage offering into a seamless guest journey. Designed as a flagship experience, Akua will serve both as a destination spa and as the operational blueprint for future expansion.

Position Summary

The General Manager (GM) is the senior operational, financial, and cultural leader of Akua. This role owns end‑to‑end business performance, including pre‑opening execution, launch, daily operations, revenue optimization, guest experience, team leadership, food & beverage performance, compliance, asset care, and long‑term scalability. The GM is both an operator and brand steward, accountable for delivering exceptional Japanese‑inspired hospitality while building the systems, standards, and KPIs required to scale Akua into a multi‑unit platform.

Key Responsibilities

• Pre‑opening & launch leadership: Validate spa flow, treatment room mix, wet‑zone programming, retail layout, and F&B integration. Build full operating infrastructure, including organizational structure, staffing model, SOPs, service rituals, brand standards, treatment menus, pricing architecture, booking policies, guest journey mapping, membership program design, and recruitment, onboarding, and training.
• Operational excellence: Oversee all spa, wellness, retail, and F&B operations. Ensure consistent service delivery, safety, hygiene, and SOP adherence. Implement and optimize spa management systems for scheduling, billing, inventory, and reporting. Maintain operational consistency across all demand cycles.
• Revenue management & yield optimization: Own total revenue strategy across treatments, memberships, retail, and F&B. Actively manage RevPATH (Revenue per Available Treatment Hour) as a primary performance metric. Optimize revenue through dynamic pricing, treatment mix optimization, therapist utilization and schedule efficiency, add‑ons, bundles, experiential upgrades, membership economics, and average spend per guest through cross‑category integration.
• Food & beverage as a wellness pillar: Own wellness‑driven F&B strategy as part of the guest experience. Oversee menu development, sourcing, pricing, margin control.

Required Qualifications

• Proven experience in spa, wellness, or luxury hospitality operations with a track record of delivering exceptional guest experiences.
• Strong financial acumen with experience managing revenue, margin, and cost controls.
• Ability to build and optimize operational systems, SOPs, and performance metrics.
• Experience with spa management systems and technology platforms preferred.

Accencis Group is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected status under applicable law.