Business Development Rep-1

FedEx; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global logistics company is hiring a Customer Service Representative in Mississauga. The role involves managing new account requests and educating customers on services. Candidates should have strong sales skills and knowledge of FedEx products. This position offers the opportunity to work in a dynamic environment, requiring flexibility in schedules. Ideal for individuals who excel in customer interaction and are adaptable to changes.

Qualifications

• 12 months of recent Customer Service Rep experience in a call center.
• Excellent negotiation and verbal skills required.
• Knowledge of FedEx products and services essential.

Responsibilities

• Administer new account requests and educate customers.
• Promote and sell FedEx services over the phone.
• Retain and expand the customer base.

Skills

Customer Service

Sales Orientation

Interpersonal Skills

Analytical Skills

Problem-Solving

Communication

Flexibility

Education

High school diploma / equivalent

College diploma preferred

Job description

This is an interview position.

To administer all new account requests and educate customers on both FedEx Express and Ground services. This includes promoting and selling FedEx services over the phone to existing and new customers, with the objective of retaining and expanding our customer base.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma / equivalent. College diploma preferred.
• Twelve (12) months of current Customer Service Rep - Call Centre experience (within the past 12 months).
• Experience in related global customer service applications required.
• Must be sales-focused and oriented.
• Knowledge of FedEx products and services, including international customs regulations.
• Familiarity with FedEx automation (fedex.ca / IVR) to promote and educate customers.
• Training on opening new accounts and FedEx Ground.
• Knowledge of Canadian and USA Customs regulations, including processes for POA and Credit agreements.
• Ability to operate in a PC Windows environment and meet thresholds on mandatory testing and training.
• Excellent negotiation, verbal, and interpersonal skills.
• Strong written, analytical, and problem-solving skills.
• Ability to organize and prioritize tasks and responsibilities.
• Ability to work independently with minimal supervision, handle stress, and adapt to a highly pressured, monitored, and changing environment.
• Flexibility to work different schedules and holidays based on business needs.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Position posted until 07/25/2025. Locations include Vancouver, BC; Toronto, ON; Montreal, QC.

DISCLAIMER

This job description is general and not exhaustive. Employees are expected to perform all other duties as assigned, complete mandatory testing and training, operate in a PC Windows environment, and maintain certifications. For candidates in Quebec, bilingualism (French and English) is required. Candidates requiring driving as a core competency must have a valid driver's license and a clean driving record.

Employment Equity Statement

FedEx values diversity and inclusion. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and those from culturally diverse and 2SLGBTQ+ communities. Accommodations are available upon request during the recruitment process.