Business Analyst - IT support management

T-Net British Columbia; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

A leading company in IT Support Management is seeking a Business Analyst to manage operations readiness and ITIL processes. The ideal candidate will have strong analytical skills, certifications in ITIL and LEAN, and experience in process improvement. This role offers a dynamic work environment with opportunities for career growth and development.

Qualifications

• Strong experience in ITIL Service Management processes.
• Experience with computerized quantitative and analytical tools.
• Preferred project management experience.

Responsibilities

• Manage and lead operations readiness for project transitions.
• Utilize process improvement frameworks including LEAN.
• Support IT Service Management processes.

Skills

Process Improvement

Analytical Tools

Data Modeling

Business Process Analysis

LEAN

Education

ITIL V3 Intermediate Certification

ITIL V4 Certification

Tools

MS Office

Job description

Business Analyst - IT support management

TEEMA Solutions Group Inc.

Job Overview

Job Title: Business Analyst - IT Support Management

Job ID: NC229661113

Our client is seeking for a Business Analyst for IT Support Management to join their growing team. This candidate should have a strong experience in working in and on ITIL Service Management processes.

Qualifications:

• Experience with computerized quantitative and analytical tools (e.g. data modeling, workflows, and business process analysis) and with MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.).
• Certification in ITIL V3 Intermediate (Service Design, Service Transition and Service Operations module) is an asset or ITIL V4
• Strong experience in using process improvement framework including LEAN. Certification in LEAN or equivalent experience in process improvement and optimization initiatives would be an asset.
• Strong experience in managing and leading operations readiness to support transition of project to operations project management experience preferred.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.

Business Analyst - IT support management

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