Business Analyst

Commission for Complaints for Telecom-television Services (CCTS-CPRST); Ottawa; On-site; CAD 80,000 - 85,000; Full time

Job summary

A telecommunications regulatory agency in Ottawa seeks a Business Analyst to enhance organizational processes and analyses. Responsibilities include collaborating with project managers, conducting data analysis, and facilitating user acceptance training. Ideal candidates have four years of experience in business analysis, strong bilingual communication skills, and a relevant degree. A competitive salary range of CA$80,000-CA$85,000 per year is offered along with excellent benefits.

Benefits

Excellent benefits

Accessible hiring process

Inclusive work environment

Qualifications

• Minimum four years’ experience in business analysis, preferably in a non-profit, multi-stakeholder environment.
• Proven experience in requirements gathering and facilitation.
• Experience working in an agile project environment.

Responsibilities

• Conduct business analysis and process improvement activities.
• Collaborate with project managers and stakeholders.
• Support user acceptance training.

Skills

Analytical thinking

Collaboration

Communication skills

Data analysis

Business process mapping

Bilingualism (French and English)

Education

Relevant post-secondary education (B.A. in business administration, commerce, finance, or computer science)

Tools

Microsoft Dynamics 365

Power Platform

Word

Excel

PowerPoint

Job description

Overview

Base pay range: CA$80,000.00 / yr - CA$85,000.00 / yr

Join Our Team as a Business Analyst!

Job Type: Permanent, Full-Time

Expected Compensation: CA$80,000- CA$85,000 per year + Excellent Benefits

Role: Existing Position / Current Vacancy

Your Role

We are looking for an experienced Business Analyst to join our Project Management Office. Reporting to the Senior Program Manager, the Business Analyst is responsible for conducting business analysis and process improvement activities in support of organizational goals, with recommendations shared collaboratively with business decision-makers. This role will research and review organizational programs and processes that support business functions, aligned with the CCTS’ mission, vision, and values statements.

Our Ideal Candidate

Are you ready to unleash your potential in this role? If you have an analytical mind where you find excitement in collaborating with project managers, system owners, and end users to deeply understand their needs, in addition to learning what is required for effective, efficient, and positive experiences for stakeholders, you may find this role right up your alley! You also find supporting teams with user acceptance training an engaging part of the job. You are adept at performing data analyses, using them to develop and present reporting in support of various business process initiatives. Your communication skills are also top-notch, being able to communicate sometimes complex information to all levels of the organization without breaking a sweat.

Must-Have Qualifications

• Relevant post-secondary education, such as a B.A. in business administration, commerce, finance, or computer science


• Minimum four years’ experience in business analysis preferably in a non-profit, multi-stakeholder environment


• Bilingualism (French and English) strongly preferred


• Proven professional experience in requirements gathering, facilitation, business process mapping, use case modeling


• Experience working in an agile project environment


• Impeccable professional writing skills. Particularly, with the ability to adapt communication to a wide variety of parties.


• Able to interpret and document the operational requirements of end users, project managers, and other stakeholders.


• Very strong ability to use Word, Excel, PowerPoint etc. to produce communications materials


• Knowledge of telecommunications and / or broadcasting industry, in particular customer complaints, an asset


• Exposure to Microsoft Dynamics 365 or Power Platform (e.g., assisting with requirements, testing, or configuration) is an asset.


• Familiarity with continuous improvement practices (such as Lean or DMAIC-lite) is an asset.

How to Apply

Are you ready to embark on an exciting journey?

Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing [e-mail] when you submit your application. We request at least one business day\'s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Additional information

Seniority level: Associate

Employment type: Full-time

Job function: Analyst

Industries: Telecommunications