Building Manager

Anthem Properties Group Ltd.; Victoria; On-site; CAD 53,000 - 69,000; Full time

Job summary

A leading property management firm in Victoria is looking for a dedicated individual to deliver exceptional customer service and oversee the full life cycle of the resident process. Key duties include responding to inquiries, conducting property tours, and managing tenant relations. The ideal candidate has at least 3 years of residential rental experience, a solid understanding of the BC Residential Tenancy Act, and excellent communication skills. This role offers competitive pay whether live-in or live-out, along with numerous benefits.

Benefits

Unlimited career growth opportunities

100% employer-paid Benefit Plan

Educational Assistance Program

Dress for your day policy

Qualifications

• Minimum of 3 years of residential rental experience.
• Strong understanding of BC Residential Tenancy Act.
• Excellent communication skills, both oral and written.

Responsibilities

• Deliver high-level customer service to tenants.
• Conduct property tours for prospective residents.
• Respond to and coordinate all tenant repairs.

Skills

Residential rental experience

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

Understanding of BC Residential Tenancy Act

Tools

Microsoft Office

Yardi

Job description

Overview

Are you passionate about delivering exceptional customer experiences and creating vibrant communities? In this role, you’ll be the go-to person for residents, ensuring their needs are met with professionalism and care. If you thrive in a dynamic environment, love problem-solving, and take pride in building strong relationships, this is your opportunity to make a meaningful impact every day.

Responsibilities

• Deliver an exemplary level of customer service by responding professionally and promptly to resident inquiries, greeting tenants, visitors and contractors
• Lead the full life cycle of the resident process
• Conduct property tours to prospective residents
• Assist in providing welcome or move out packages to residents
• Assist tenants with onboarding of building tenant portal
• Complete scheduled inspections of the buildings, building exterior, units and amenities (if applicable) to ensure all are maintained to a high standard
• Complete move in and move out inspections as required
• Oversee elevator bookings and ensure security is maintained during moves
• Follow up and collect monthly rents and maintain all tenant records
• Deliver Tenant notices (i.e. late rent, eviction notices, building info, etc.)
• Manage parking and storage rentals
• Supervise the use of amenity areas
• Respond to and coordinate all tenant repairs
• Answer the building phone line and resolve tenant concerns
• Maintain building contact lists for tenants and contractors and assist in maintaining building maintenance files
• Complete minor buildings repairs such as painting, basic plumbing and carpentry, minor electrical repairs, and assist janitorial duties as required
• Complete daily interior and exterior cleaning
• Program security fobs as required and ensure the properties are safe and secure at all times
• Ensure the Dominion Rocket Property Management Office is neat and tidy
• Assist in arranging resident events and activities in conjunction with the Property Manager
• Ensure preventative maintenance is completed in conjunction with the Property Manager and supervise contractors/trades who are on site
• Ensure building rules and regulations are followed
• Ensure compliance with relevant legislation including the RTA, Fire Codes, WCB, OH&S
• Be on call for property emergencies
• Attend staff meetings
• Provide ongoing reports and perform other miscellaneous duties as assigned by the Property Manager

Qualifications

• Minimum of 3 years residential rental experience
• Strong understanding of BC Residential Tenancy Act and its application
• Excellent communication skills, both oral and written
• Excellent organizational and problem-solving skills
• Willingness to learn and the ability to work without direction – a self-starter
• Proficiencyin Microsoft Office applications: Outlook, Word, Excel and experience with Yardi is an asset.

Benefits & Perks

• Great, diverse, authentic people!
• Unlimited career growth opportunities
• Mentorship from the ‘best in the biz’
• A Corporate Giving Strategy supporting community development
• Annual salary reviews and performance bonuses
• 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
• An Educational Assistance Program
• A ‘dress for your day’ policy… and more!

Compensation & Location

• This position can be either a live-in or live-out. Pay range accordingly:
• Live-in: $53,000 - $57,000, plus $1,000/month rental credit.
• Live-out: $65,000-$69,000

This position will be based in Victoria, with some travel required to other sites, Oak Bay and Nanaimo.

Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America.

Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes.

We own, co-own, manage or have previously owned 12 million square feet of retail, industrial and office space, and our land portfolio includes more than 60 communities, spanning 9,100 acres across Canada and the United States.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places.

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.