Brand Standards, Guest Experience & Food Safety Advisor

Ecolab; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading safety consulting firm in Metro Vancouver is seeking a Brand Standards, Guest Experience & Food Safety Advisor. The role involves conducting evaluations and trainings to ensure customer satisfaction and compliance with food safety standards. Ideal candidates will have a high school diploma, industry experience, and proficiency in Microsoft Office. Travel may be required for client support.

Benefits

Comprehensive benefits package

Paid training program

Long-term career path opportunities

Qualifications

• 2 years of hospitality industry-related experience required.
• Ability to work flexible hours including evenings and weekends.
• Must possess a valid driver’s license and a reliable vehicle.

Responsibilities

• Conduct food safety evaluations and trainings at client locations.
• Develop strong relationships with customers.
• Complete audits to ensure compliance and satisfaction.

Skills

Food Safety Knowledge

Customer Relationship Management

Communication Skills

Hospitality Management

Proficiency in Microsoft Office

Education

High school diploma

Bachelor’s degree or post secondary diploma

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) technology

Job description

Overview

Brand Standards, Guest Experience & Food Safety Advisor

EcoSure, an Ecolab division, provides onsite evaluation, training, and consulting services to foodservice customers of all sizes and across industries, from restaurants to lodging and long‑term care, to help them minimize food safety risks, ensure guest satisfaction, and protect their brand. With best‑in‑class Food Safety & Total QA programs and a dedicated expert service team, we deliver Insight. Action. Results. to our customers, so they can focus on running a safe and successful business.

What’s In It For You

• Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom style training
• Become a NEHA Certified Professional in Food Safety (CP-FS) and maintain professional credentials on current industry state and federal regulations
• Plan and manage your schedule in an independent work environment
• Comprehensive benefits package
• Thrive in a company that can provide a long‑term career path in operations, training, sales, or leadership
• Be part of a company that values a culture of safety that includes top‑notch safety training and personal protective equipment

What You Will Do

• Conduct food safety and hotel, brand standard and workplace health and safety evaluations at customer locations using a foundation of consulting, coaching, and training to achieve guest protection and satisfaction
• Provide effective customer communication and develop strong relationships
• Partner with Account Management teams and other divisions within Ecolab to solve customer challenges
• Complete a budgeted number of audits each week that creates a high level of customer satisfaction
• Access and utilize key industry leading food safety practices and continual, active monitoring of health inspection information
• Utilize Customer Relationship Management (CRM) technology to ensure efficient planning as well as a tablet to perform essential job functions
• Support the growth initiatives of our company and our customers

Position Details

• Candidate must reside in : Vancouver, BC or close surrounding areas
• Cities included in this territory will include : Vancouver and surrounding areas of British Columbia including out of province travel to provide customer support
• Percent of overnight travel required : Up to 50% including out of province support

Minimum Qualifications

• High school diploma and 2 years of hospitality industry-related experience
• Willingness to work occasional evenings, weekends, and overtime as business needs dictate
• Willingness to complete operational assessments within nursing homes, assisted living, and senior living facilities by interacting with staff and residents while adhering to HIPAA guidelines
• Proficient in Microsoft Office Suite : PowerPoint, Excel, Word, and Outlook
• Access to a reliable personal vehicle for regular business use
• A valid driver’s license and an acceptable Motor Vehicle Record
• Must be able to travel to the US for training / meetings
• No Immigration Sponsorship available

Physical Demands

• Ability to lift and carry 25 pounds
• Essential duties of the position include bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head
• Position requires the ability to be around, touch and potentially consume food made from or with animal products and / or top allergens
• Position requires the ability to stand and walk for extended periods of time in client locations
• Position requires the ability to drive and / or fly to client locations as needed

Preferred Qualifications

• Bachelor’s degree or post secondary diploma in culinary, hospitality or business field
• NEHA CP-FS, Registered Environmental Health Specialist or Registered Sanitarian credentials
• Experience in food safety and brand standards evaluations
• Teaching or coaching experience in a food / hotel related field
• Relationship management capability and advanced consulting skills
• Ability to work well under pressure, juggle tasks and work efficiently against deadlines
• Strong planning and organizational skills and high attention to detail
• Ability to work effectively without supervision, showing initiative, good judgement and superior decision‑making and problem‑solving skills

About EcoSure

EcoSure provides onsite evaluation, training, and consulting services to foodservice customers across industries, from restaurants to lodging and long‑term care, to help minimize food safety risks, ensure guest satisfaction, and protect brand.

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