Branch Manager – Victoria

On Side Restoration Services Ltd.; Victoria; On-site; CAD 110,000 - 130,000; Full time

Job summary

A prominent restoration company is seeking a Branch Manager in Victoria, Canada, to lead local operations and project management teams. The role demands strong leadership and a deep understanding of the restoration industry. Responsibilities include supporting branch leaders, ensuring high customer service standards, driving profitability, and managing financial performance. Ideal candidates will have proven achievements in project management and excellent problem-solving skills. This position offers a competitive salary and comprehensive benefits.

Benefits

Employee assistance program

RRSP matching

Comprehensive health plan

Learning and advancement opportunities

Qualifications

• Strong leadership skills required.
• Experience in restoration industry crucial.
• Expertise in project management essential.
• Must possess problem-solving abilities.
• Clean criminal record necessary.

Responsibilities

• Ensure superior customer service by the team.
• Support branch leaders and project managers.
• Direct operations on workforce planning.
• Drive business development and client growth.
• Monitor financial performance and budgets.

Skills

Leadership skills

Restoration industry experience

Restoration Project Management

Problem-solving skills

Organizational abilities

Job description

Compensation

$110,000-$130,000 / year (full-time / permanent)

Branch Managers at On Side provide strong leadership and support to local branch operations and project management teams. With an aim of driving profitability and providing excellent customer service to insurance and commercial customers, the Branch Managers direct and support their teams in all aspects of the business.

Responsibilities

• Setting the expectation of superior customer service interactions by team members with customers.
• Provide strong support to Branch Leaders and Project Mangers to ensure sales activities, revenue expectations, and gross margin targets are being met.
• Direct Project Managers and Operations managers on workforce planning and allocation of resources.
• Playing a key role in business development efforts, identifying new opportunities and growing the client base
• Drive a culture of safety, inclusivity, and profitability.
• Collaborate with the District Director/Regional Vice President to:
• Prepare, forecast, analyze and report financial performance for the branch
• Create annual budgets, and monitor results to fulfill P&L expectations in each branch
• Provide monthly operational reviews of the financial statement and accounts receivable targets
• Forecast on a monthly basis to identify significant deviations from expected revenue or costs goals defined by the budget
• Provide oversight and review of expenses to ensure they are consistent with branch goals & guidelines
• Relationship management at all levels of the business

Qualifications

• Strong leadership skills
• Deep, hands‑on restoration industry experience with an extensive understanding of the business
• Expertise in Restoration Project Management
• A proactive, results driven, ownership mindset and a proven record for meeting and exceeding targets and objectives
• A well‑developed pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity
• Established trusted connections in the business community
• Ability to leverage existing client relationships to drive new business
• You’re a team player with excellent leadership skills
• Passion for anything you set your mind to
• Excellent problem‑solving skills
• Exceptional organizational and directorial abilities.
• Problem solving and priority management skills.
• Clean criminal record

Benefits

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long‑term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 2,000 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!