Branch Administrator

CIBC; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services organization in Edmonton is seeking a Branch Administrator to manage branch operations, oversee staff, and ensure high levels of client service. The ideal candidate has a background in the brokerage industry and relevant certifications. This position offers competitive salary and benefits, fostering a collaborative and growth-oriented culture.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Qualifications

• Experience in the financial services brokerage industry.
• Strong organizational and administrative skills.
• Ability to manage and coach staff in a competitive environment.

Responsibilities

• Manage hiring, training, scheduling, and supervision of support staff.
• Oversee day-to-day branch operations and ensure compliance.
• Assist Investment Advisors with client transactions and customer service.

Skills

People Management

Organizational skills

Communication

Problem-solving

Education

Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

Overview

Join to apply for the Branch Administrator role at CIBC.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we empower you to thrive by supporting your strengths and ambitions, enabling you to make a meaningful impact and be valued for who you are and what you contribute.

To learn more about CIBC, please visit CIBC.com.

On-site full-time work on weekdays.

What You’ll Be Doing

• As the Branch Administrator, you will be part of the CIBC Wood Gundy team and will be accountable for effectively managing all administrative aspects of branch operations. This includes :
• Hiring, management and supervision of non-commissioned branch staff
• Operational and administrative support to the branch and Investment Advisors
• Oversight of transactional banking functions
• Consistent demonstration of high levels of internal and external client service
• Adherence to compliance and audit requirements
• Maintenance of branch profitability

How You’ll Succeed

• People Management – Oversee hiring, training, scheduling, supervision and performance management of all support staff. Facilitate a performance-oriented culture and maintain strong employee relations with fair and consistent communication.
• Operations / Administration – Manage day-to-day branch operations and administration, including office equipment and supplies, coordination of office functions and events, budget monitoring, and profitability. Process accounts payable for Branch Manager approval and review branch revenue / expense summaries.
• Sales Support & Customer Service – Assist Investment Advisor duties such as processing buy / sell orders, writing trade tickets, coordinating broker communications, and maintaining customer service standards across Wood Gundy.

Who You Are

• You’re a certified professional with the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) to obtain Investment Representative (IR) licensing.
• You have experience in the financial services brokerage industry with strong organizational and administrative skills in a fast-paced setting.
• You’re passionate about people with strong management and interpersonal skills to coach staff in a competitive environment.
• You are a strong communicator with problem-solving abilities to resolve issues and conflicts.
• You value trust, teamwork and accountability and bring your authentic self to work.

What CIBC Offers

• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.
• Collaborative spaces and tools to create innovative solutions for clients.
• Culture that encourages growth through initiatives like Purpose Day, a paid day off for development.

What You Need To Know

• CIBC is committed to an inclusive environment. If you need accommodation, please contact [e-mail].
• You must be legally eligible to work at the specified location and have a valid work or study permit where applicable.
• You may be asked to complete assessments and tests as part of the application process.

Job Details

• Job Location : Edmonton-10180-101st Street
• Employment Type : Regular
• Weekly Hours : 37.5