Boutique Operations & Customer Experience Lead

CHANEL; Vancouver; On-site; CAD 65,000 - 70,000; Full time

Job summary

A leading luxury brand in Canada is seeking an Operations Assistant for its Vancouver boutique. This role involves supporting the Operations Manager and ensuring impeccable client experiences. Responsibilities include managing inventory, responding to inquiries, and coaching team members. Ideal candidates have retail operations experience and excellent organizational skills. The position offers a competitive salary of 65-70k CAD annually, with comprehensive benefits and opportunities for growth.

Benefits

Health & Wellness Insurance

Generous vacation days

Employee Assistance Program

Professional Growth & Development

Qualifications

• Minimum 3-5 years in retail operations and/or stock experience.
• Strong knowledge of shipping and receiving.
• Comfortable working with different departments and teams.

Responsibilities

• Assist the Operations Manager with clerical and administrative functions.
• Maintain a strong client relationship by responding to inquiries.
• Support inventory management and ensure compliance with protocols.

Skills

Customer experience oriented

Excellent organizational skills

Detail oriented

Strong verbal and written communication skills

Ability to lift approximately 15-20lbs

Proficiency in an additional language(s)

Job description

A leading luxury brand in Canada is seeking an Operations Assistant for its Vancouver boutique. This role involves supporting the Operations Manager and ensuring impeccable client experiences. Responsibilities include managing inventory, responding to inquiries, and coaching team members. Ideal candidates have retail operations experience and excellent organizational skills. The position offers a competitive salary of 65-70k CAD annually, with comprehensive benefits and opportunities for growth.