Boutique Manager

CHRISTIAN DIOR; Montreal; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading luxury brand is seeking a Boutique Manager in Montreal to oversee all store aspects including sales generation, operations, and team development. The ideal candidate must possess at least 10 years of boutique management experience, a strong understanding of luxury fashion, and the ability to lead a team towards exceptional customer service. This role includes managing inventory, coordinating promotions, and ensuring compliance with operational standards, making it a critical leadership position within the organization.

Qualifications

• Minimum of 10 years of boutique management experience.
• Strong understanding of luxury fashion and clientele.
• Proven ability to develop, motivate and train leadership and staff.

Responsibilities

• Achieve annual store sales targets across all product categories.
• Lead and develop the leadership team and sales associates.
• Ensure exceptional customer service at all times.
• Manage recruiting, hiring, scheduling, and payroll.
• Coordinate events and promotions to drive traffic and sales.

Skills

Boutique management

Luxury fashion understanding

Team development

Customer service excellence

Organizational skills

Job description

Summary

The Boutique Manager is responsible for all store aspects including sales generation, store operations and team and client development. This role leads the leadership team to drive sales performance, deliver exceptional customer service and ensure operational compliance while supporting merchandising and promotional activities.

Responsibilities

• Achieve annual store sales targets across all product categories.
• Lead and develop the leadership team and sales associates to exceed individual sales goals and grow client base.
• Ensure exceptional customer service at all times.
• Manage recruiting, hiring, scheduling and payroll to align with labor budgets.
• Coordinate events and in store promotions to drive traffic and sales.
• Oversee visual merchandising to align with brand direction and campaigns.
• Manage store operations including shipping and receiving, inventory control and after sales service.
• Monitor operational reports to ensure compliance with policies and control store profitability.
• Organize emergency procedure meetings and maintain safety and security standards.

Requirements

• Minimum of 10 years of boutique management experience.
• Strong understanding of luxury fashion and clientele.
• Proven ability to develop, motivate and train leadership and staff.
• Excellent interpersonal, communication, organizational and follow up skills.
• Ability to manage priorities and time in a fast paced environment.
• Willingness to work full time including evenings weekends and holidays.
• Availability to travel as required.
• Ability to use necessary equipment to perform the job and apply company policies and procedures.