Bilingue Adjoint(e) administratif(ve) / de co-paiement - Bilingual Administration & Co-Pay Assistant

Cencora; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A pharmaceutical company is seeking an Administrative Assistant to provide support for program operations, manage co-payment requests, and maintain internal communication. The ideal candidate will have 3-5 years of relevant experience, proficiency in Microsoft Office, and be bilingual in French and English. This role offers a collaborative environment with comprehensive benefits and opportunities for professional development.

Benefits

Medical benefits

Dental benefits

Vision benefits

Wellness program

Professional development opportunities

Qualifications

• 3-5 years of experience in an administrative role in a pharmaceutical setting.
• High data accuracy is essential.
• Adaptability to change and ability to learn new skills as required.

Responsibilities

• Perform general administrative tasks such as handling mail and maintaining filing systems.
• Process co-payment requests for patients, pharmacies, and physicians.
• Coordinate with accounting and third-party payment administrators.
• Draft correspondence and manage multiple projects across departments.

Skills

Microsoft Office Suite

Strong communication skills

Interpersonal skills

Ability to work independently

Bilingualism in French / English

Education

Post-secondary education in a related field

Job description

Overview

Administrative assistant role supporting program operations, accounting liaison, document management, scheduling, reporting, and interdepartmental coordination within a pharmaceutical settings context.

Principal Duties And Responsibilities

• Performs general administrative tasks such as handling mail, typing, and maintenance of filling systems for the program.
• Process co-payment requests for patients, pharmacies, and / or physicians for programs offering co-payment assistance or concierge payments, as needed.
• Coordinate with program managers to ensure co-payment ICPs are met.
• Coordinate with accounting to ensure appropriate payment timelines and accurate payments.
• Coordinate with the third‑party payment administrator to ensure accuracy of electronic payment processing.
• Set up and maintain office files, schedule appointments, and arrange meeting rooms as needed.
• Compile information from various sources for use in reports and other outputs.
• Audit and maintain reports specific to the business location, identify errors or discrepancies, implement corrections, and notify relevant staff of changes.
• Update and maintain pertinent business information via computer or departmental files.
• Assist with a variety of scheduled and unscheduled projects within the department as needed.
• Draft correspondence and presentations for internal and external contacts.
• Manage multiple projects across departments as required.
• Interact with inter-departmental associates and management to resolve workload issues.
• Maintain positive and professional working relationships with associates and management.
• Comply with all relevant policies, procedures, safety rules, and regulations.
• Report all Adverse Events to the assigned units / departments.
• Performs related duties as assigned.

Experience, Education and Skills

• Post-secondary education in a related field.
• 3-5 years of experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of Microsoft Office Suite; high data accuracy is essential.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.
• Bilingualism in French / English is required.

The successful candidate may have daily contacts with clients, patients, or colleagues from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that support an inclusive culture and team members’ ability to live with purpose. Benefits include medical, dental, vision, and a comprehensive wellness program, along with training, professional development, mentorship opportunities, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by law. Reasonable accommodations are available during the employment process and employment where required by law. For accommodation requests, contact [e-mail] or 888.692.2272.

Accessibility

AmerisourceBergen is committed to fair and accessible employment practices and will accommodate people with disabilities during recruitment, assessment, and hiring processes and during employment.