Bilingual Vehicle Support Specialist — Remote

Sitel; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service firm in New Brunswick is seeking a Customer Service Representative to work from home. This position offers a salary of $16.10/hour with a $2.00 bilingual premium, and includes a comprehensive benefits package. Candidates must have at least 6 months of experience in customer service and strong communication skills in both French and English. The role requires flexibility in scheduling and focuses on enhancing customer experiences through empathetic communication and problem-solving.

Benefits

Comprehensive benefits package including medical, dental, life, and vision insurance

Hands-on paid virtual training

Supportive community focused on engagement and recognition

Qualifications

• Must reside in Canada.
• Minimum age of 18 years.
• At least 6 months of working experience in the customer service field.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Primary contact for vehicle owners, addressing warranty coverage, repairs, and dealership issues.
• Provide exceptional customer service by listening and responding with effective solutions.
• Help reduce customer stress and enhance their experience through empathetic communication.
• Navigate multiple systems and tools to assist customers effectively.
• Collaborate with team members to maintain a high standard of customer satisfaction.

Skills

Strong verbal and written communication skills in both French and English

Proficiency in MS Office 365

Proficiency in MS Teams

Proficiency in Microsoft Windows

Experience with navigation tools like Google Maps

Demonstrated problem-solving

Empathy

Adaptability

Reliability

Education

High school diploma or equivalent

Job description

A leading customer service firm in New Brunswick is seeking a Customer Service Representative to work from home. This position offers a salary of $16.10/hour with a $2.00 bilingual premium, and includes a comprehensive benefits package. Candidates must have at least 6 months of experience in customer service and strong communication skills in both French and English. The role requires flexibility in scheduling and focuses on enhancing customer experiences through empathetic communication and problem-solving.