Bilingual TLM Consultant — Time & Attendance Pro

ADP; Halifax; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global human capital management provider is hiring a TLM Consultant in Halifax. In this role, you'll resolve software and hardware questions related to Time and Labor Management products. You'll engage with clients, understanding their challenges, and provide tailored solutions. The ideal candidate will be bilingual in French and English, have strong customer service skills, and a technical background. Join a company that values work-life balance and supports your mental health and well-being.

Benefits

Focus on mental health and well-being

Ongoing training and development

Tuition reimbursement program

Flexible work-life balance

Global networking opportunities

Qualifications

• Proven track record for delivering exceptional customer service.
• Aptitude to learn new software applications.
• Fundamental understanding of hardware, networks, routers, switches, IP addresses.
• Basic technical knowledge or experience in a technical field.
• Excellent organization, prioritization skills, and strong attention to detail.
• Excellent communication – written and verbal.

Responsibilities

• Engage with clients to understand their product challenges.
• Solve client challenges to build long-term trust.
• Follow call handling best practices to deliver exceptional service.
• Resolve Time and Attendance software and hardware questions.

Skills

Bilingual: French & English

Exceptional customer service

Learning new software applications

Understanding of hardware, networks, routers

Technical knowledge in a related field

Organization and prioritization skills

Strong communication skills

Teamwork ability

Education

Post-secondary diploma or equivalent

Job description

A global human capital management provider is hiring a TLM Consultant in Halifax. In this role, you'll resolve software and hardware questions related to Time and Labor Management products. You'll engage with clients, understanding their challenges, and provide tailored solutions. The ideal candidate will be bilingual in French and English, have strong customer service skills, and a technical background. Join a company that values work-life balance and supports your mental health and well-being.