Bilingual Technical Product Specialist - Truck Tire - Canada

Continental; Quebec; On-site; CAD 76,000 - 90,000; Full time

Job summary

A leading tire manufacturer in Canada is looking for a Bilingual Technical Product Specialist to provide product complaints support, technical training, and warranty process management. The ideal candidate should have a relevant degree, experience in tire technology, and the ability to handle commercial vehicle tires. Frequent travel and bilingualism in English and French are required. Competitive salary and benefits are included.

Benefits

Competitive salary and bonuses

Comprehensive benefits package

Flexible work environment

Qualifications

• 2+ years experience in tire or vehicle technology, or 4+ years without relevant degree.
• Frequent travel (50 percent or more) required.
• Legal authorization to work in Canada is mandatory.

Responsibilities

• Support product complaints and provide technical assistance.
• Conduct warranty processes and customer presentations.
• Evaluate product performance and provide field support.

Skills

Bilingual (English and French)

Polished presentation skills

Customer service experience

Ability to handle commercial vehicle tires

Education

Relevant Bachelor's degree or equivalent

Job description

Overview

Bilingual Technical Product Specialist - Truck Tire - Canada at Continental. This role supports product complaints, fleet concerns, and technical support to sales. It also handles warranty processes, training on warranty and technical topics, and timely reporting of findings into the Global Warranty system.

Responsibilities

• An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales. Respond to technical issues, and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Timely reporting of findings into the Global Warranty system.
• Monitoring and maintaining quality assurance processes, procedures and controls to meet established performance, quality and safety standards.
• Technical product service : Provide qualified resolution of technical and / or product related questions from end users; Consulting of local sales and marketing organization in technical questions / aspects; Provide technical training and presentations to field sales team.
• Warranty : Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.
• Provide technical field support in retread and digital solutions
• Product Performance Monitoring : Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer
• Customer Services : Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and / or replacement dealer / fleet sales managers to provide technical support; Evaluate and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.
• This is an open position and the use of AI is not used in the selection process. Estimated starting salary range is $76 - 90k depending on experience and location of the candidate.

Qualifications

• Relevant Bachelors degree or Equivalent
• 2+ years experience in the field of tire or vehicle technology, or 4+ years if no relevant Bachelors Degree
• Must be able to stack, unstack and handle Commercial Vehicle Tires and equipment
• Polished presentation skills; ability to instruct effectively
• English and French fluency
• Home office to be located near an airport
• Frequent travel 50 percent or more
• Ability to stack, unstack and handle commercial vehicle Tires and Equipment
• Valid driver's license and passport
• Legal Authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening.
• Continental is not able to pay relocation expenses for this opportunity.

Additional Information

• Customer service experience
• Knowledge of tire manufacturing, testing or failed tire analysis experience
• Truck Tires Sales and / or R&D experience

Les avantages

• Salaire et primes compétitifs
• Programme complet d'avantages sociaux pour vous et votre famille
• Cotisation REER
• Environnement de travail flexible