Bilingual Tech Support Specialist I — Spanish (Hybrid)

SOTI; Mississauga; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading technology firm in Mississauga is seeking a bilingual Technical Support Specialist to provide technical support for software products. You will work in a hybrid environment, ensuring a superior customer experience. The ideal candidate has a degree in a related field and prior experience in technical support. Strong problem-solving abilities and fluency in Spanish or Portuguese are required.

Qualifications

• Solid understanding of the OSI model and computer networking principles.
• Minimum of 1-2 years of relevant experience, exceptions for qualified candidates.
• Able to plan, prioritize and organize workload within service standards.

Responsibilities

• Provide telephone and email-based post-sales technical support.
• Investigate issues and collaborate with internal stakeholders.
• Provide superior customer service regarding MDM solutions.

Skills

Problem-solving abilities

Team player

Verbal communication in English

Written communication in English

Fluency in Spanish or Portuguese

Education

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field

Tools

Windows 8.1

Windows Server 2008/2012

SQL

Virtual servers

Mobile platforms (Android, iOS, Windows Mobile, Blackberry)

Job description

A leading technology firm in Mississauga is seeking a bilingual Technical Support Specialist to provide technical support for software products. You will work in a hybrid environment, ensuring a superior customer experience. The ideal candidate has a degree in a related field and prior experience in technical support. Strong problem-solving abilities and fluency in Spanish or Portuguese are required.