Bilingual Team Manager – Community Support Services

Western Ottawa Community Resource Centre; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community resource center in Ottawa is seeking a Bilingual Team Manager for Community Support Services. This role involves coordinating programs for older adults and adults with disabilities, ensuring effective service delivery and staff management. The ideal candidate will have a relevant degree and management experience, with fluency in both English and French. Competitive salary offered, starting at $68,741.13.

Qualifications

• Minimum of five years management experience in a multi-disciplinary team.
• Experience working with older adults and adults with disabilities.
• Demonstrated commitment to community-based health services.

Responsibilities

• Coordinate and implement programs for older adults and adults with disabilities.
• Provide supervision at the place of program delivery.
• Collaborate with external groups to ensure effective service delivery.

Skills

Excellent relationship building skills

Demonstrated conflict management and resolution skills

Ability to communicate fluently in English

Ability to communicate fluently in French

Strong organizational skill

Education

Masters or Undergraduate degree in Social Work or related field

Job description

Overview

Bilingual Team Manager – Community Support Services (CSS) – Western Ottawa Community Resource Centre (WOCRC). The Team Manager is responsible and accountable for the coordination and implementation of programs that support older adults and adults with disabilities; ensuring ongoing development, service delivery and evaluation within the framework of WOCRC philosophy and strategic direction. CSS programs are delivered in a variety of locations around the west end of Ottawa. The Team Manager will provide supervision at the place of program delivery. The Team Manager is a member of the management team and handles all aspects of staff management and administration for the CSS teams. The Team Manager collaborates with other WOCRC Team Managers to integrate services using a cross‑functional lens to increase care coordination to clients across the Centre. The Team Manager collaborates with external groups/agencies in order to ensure effective and comprehensive service delivery and to represent WOCRC in groups and coalitions that address the broad determinants of health. WOCRC operates under the guiding beliefs: Empowerment, Equity, Partnership, Innovation.

Responsibilities

• Coordinate and implement programs that support older adults and adults with disabilities; ensuring ongoing development, service delivery and evaluation within the framework of the WOCRC philosophy and strategic direction.
• Provide supervision at the place of program delivery.
• Be a member of the management team and handle all aspects of staff management and administration for the CSS teams.
• Collaborate with other WOCRC Team Managers to integrate services using a cross‑functional lens to increase care coordination to clients across the Centre.
• Collaborate with external groups/agencies to ensure effective and comprehensive service delivery and to represent WOCRC in groups and coalitions that address the broad determinants of health.
• Standards and guiding beliefs: Empowerment, Equity, Partnership, Innovation.

Qualifications

• Excellent relationship building skills
• Demonstrated ability to work independently in remote locations
• Demonstrated conflict management and resolution skills
• Ability to develop and implement programs using an inter‑disciplinary collaborative approach
• Demonstrated ability to work in a multi‑cultural, multi‑disciplinary team environment
• Demonstrated ability to work within an Equity inclusion framework
• Demonstrated commitment to and knowledge of community‑based model of intervention
• Knowledge of social services delivery in Ottawa
• Strong organizational skill due to the multiple locations this position is highly mobile

Education and Experience:

• Masters or Undergraduate degree in Social Work, Health Administration, health or social sciences or an equivalent combination of education and significant related experience.
• Minimum of five (5) years management experience managing a multi‑disciplinary team including supervision of staff
• Experience working with older adults and adults with disabilities
• Demonstrated commitment to and knowledge of community‑based model of health service provision and feminist principles
• Knowledge of the Home and Community Care Act
• Knowledge of health and social services delivery in Ottawa and the broader Champlain region
• Knowledge of general management principles, including financial and human resource management
• Program development and evaluation experience
• Strong planning, decision‑making, leadership and organizational skills
• Demonstrated ability to identify and serve the needs of diverse communities
• Excellent written and verbal communication skills
• Promoter of team work
• Proven conflict resolution skills
• Knowledge and experience working with volunteers
• Demonstrated flexibility and effectiveness with a rapidly changing environment, short deadlines and multiple programs’ consumer needs

Language:

• Ability to communicate fluently in English, spoken and written is required
• Ability to communicate fluently in French, spoken and written is required, to the following levels:
  • Oral Expression and Comprehension: Advanced plus
  • Reading Comprehension: Advanced plus
  • Written expression: Intermediate plus
• Other languages reflective of the community we serve are an asset.

Other:

• Valid driver’s license and access to a vehicle required, including $2 million in liability insurance
• Due to the multiple locations of service delivery this position is highly mobile, and the expectation is that the Manager will be working from these sites on a regular basis.

SALARY RANGE:

• Starting Salary is $68,741.13

Please submit your application by August 4 at midnight via our ADP Career Centre: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1eac3bbd-e0f8-4f7a-9ef6-5e1292fade30&ccId=19000101_000001&jobId=335481&source=CC2&lang=en_CA.

Please submit all other questions to [e-mail] - please note that applications submitted via email will not be considered.

Janice Weir,
People Services Manager,
Western Ottawa Community Resource Centre,
2 MacNeil Court, Kanata, ON, K2L 4H7

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

Due to the volume of resumés received, only those applicants selected for an interview will be contacted. No phone calls please.

DESCRIPTION DU POSTE

SSC programs are offered in many locations around Ottawa, with the team manager responsible for oversight where they are provided. He or she is part of the leadership team and is responsible for all aspects of personnel management and administration for SSC teams. The team manager works closely with his or her counterparts at the WOCRC to integrate services from a cross‑functional perspective, with a view to improving the coordination of care and services offered to clients throughout the Center.

Autonomisation Équité Partenariat Innovation

QUALIFICATIONS

Langues