Bilingual Small Engine Tech Support Specialist

Husqvarna Group; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading outdoor equipment company is seeking a Technical Product Specialist level 2 in Mississauga, Canada. This role involves providing technical support and troubleshooting for all company products, interacting with distributors, dealers, and customers. Candidates should have strong communication skills, be bilingual in French and English, and possess engine or mechanical experience. This position offers a dynamic work environment where technical problem-solving is key.

Qualifications

• Bilingual in French and English required.
• 1-3 years of engine or mechanical experience preferred.
• Exceptional knowledge of Outdoor Power Products.

Responsibilities

• Respond to technical questions from customers via multiple channels.
• Troubleshoot and diagnose cases for repair support.
• Record case details and actions taken in CRM.

Skills

Bilingual in French and English

Engine or mechanical experience

Customer service skills

Communication skills

MS Office proficiency

Multi-tasking ability

Education

Minimum high school graduate or GED

2 year Technical Vocational degree in related engine technologies

Tools

CRM systems

Electronic parts lookup systems

Job description

A leading outdoor equipment company is seeking a Technical Product Specialist level 2 in Mississauga, Canada. This role involves providing technical support and troubleshooting for all company products, interacting with distributors, dealers, and customers. Candidates should have strong communication skills, be bilingual in French and English, and possess engine or mechanical experience. This position offers a dynamic work environment where technical problem-solving is key.