Bilingual Product Support Specialist (EN/FR-CA) - Hybrid

Broan, Inc.; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A residential ventilation company is seeking a Product Support Associate to assist customers with technical needs for Broan-Nutone products. This hybrid role requires fluency in English and French-Canadian and strong customer service skills. Responsibilities include resolving technical issues primarily via phone, developing product knowledge, and approving warranty shipments. Exceptional benefits and a competitive pay structure are provided, ensuring financial stability for employees.

Benefits

Health insurance

Dental insurance

Vision insurance

Company paid life insurance

Disability insurance

Retirement plans

Paid time off

Wellness program

Education assistance

Maternity/paternity leave

Employee assistance programs

Qualifications

• Associate degree in electrical or mechanical field preferred.
• Experience with electro-mechanical troubleshooting.
• Strong customer service and problem-solving abilities.

Responsibilities

• Assist customers with technical needs for Broan-Nutone products.
• Resolve technical issues primarily via phone.
• Develop strong product knowledge through hands-on experience.

Skills

Customer service skills

Problem-solving skills

Fluent in English and French-Canadian

Technical knowledge

Education

Associate’s degree in electrical or mechanical field

Tools

Microsoft Office

CRM system (Salesforce preferred)

Job description

A residential ventilation company is seeking a Product Support Associate to assist customers with technical needs for Broan-Nutone products. This hybrid role requires fluency in English and French-Canadian and strong customer service skills. Responsibilities include resolving technical issues primarily via phone, developing product knowledge, and approving warranty shipments. Exceptional benefits and a competitive pay structure are provided, ensuring financial stability for employees.