Bilingual Policy Specialist, Policy Change

Manulife; Canada; Remote; CAD 44,000 - 75,000; Full time

Job summary

A leading financial services provider is seeking a Policy Specialist to manage transactions and provide exceptional service to clients. The role requires bilingual proficiency in French and English, strong decision-making skills, and the ability to thrive in a fast-paced environment. Offered as a remote position, the salary ranges from $44,775 to $74,625 CAD, depending on qualifications and experience.

Benefits

Health benefits

Wellness benefits

Retirement savings plans

Qualifications

• Bilingualism (French and English) is a prerequisite.
• Strong decision-making and interpersonal skills.
• Excellent verbal and written communication.
• Ability to work independently and manage multiple tasks.
• Highly organized with attention to detail.
• Adaptable to fast-paced environments.
• Strong customer service orientation.
• Proactive and self-motivated.

Responsibilities

• Reviews and/or processes received transactions accurately.
• Provide excellent service to internal and external clients.
• Collaborate with teams located in various offices.
• Contribute to the optimization of service efficiency.
• Consistently meet or exceed productivity and quality standards.
• Communicate professionally with clients and sponsors.

Education

College diploma or equivalent experience

Job description

Overview

The Policy Specialist will report to the Supervisor in Legacy Operations and will be responsible for handling transactions with various levels of complexity.

Position Responsibilities

• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients, whether by email, phone calls, or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Collaborate with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services.
• Consistently meet or exceed productivity, quality and service standard objectives.
• Multi-task and prioritize daily to maintain workload and address urgent/rush cases.
• Ability to perform a wide range of tasks across the business area.
• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
• Confidently communicate (written or phone) with internal, external clients, sponsors, agents, and brokers in a courteous and professional manner.
• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.

Required Qualifications

• Bilingualism (French and English) is a prerequisite
• College diploma or equivalent experience
• Strong decision-making and interpersonal skills
• Excellent verbal and written communication
• Ability to work independently and manage multiple tasks
• Highly organized with attention to detail
• Adaptable to fast-paced environments
• Strong customer service orientation
• Proactive and self-motivated

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, please visit the company website for information about our story.

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and fosters an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, and we administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other protected characteristic under applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation, contact the recruitment team.

Salary and Location

Referenced Salary Location: CAN, Quebec - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between $44,775.00 CAD - $74,625.00 CAD. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees may participate in incentive programs tied to performance.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education resources are also available. Our paid time off program includes holidays, vacation, personal, and sick days, with statutory leaves of absence. For U.S. applicants, contact recruitment for more information about U.S.-specific paid time off provisions.