Bilingual Patient Services Specialist – Front Desk & Care

FYidoctors; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading eyecare provider in Canada is looking for a Bilingual Patient Services Specialist to deliver exceptional service at their Ottawa clinic. This full-time position (30-40 hours/week) involves greeting patients, managing appointments, and providing front desk support. Candidates should be bilingual in English and French, with customer-facing experience and proficiency in MS Office. The position offers competitive wages, a comprehensive benefits package, and opportunities for ongoing training in a collaborative work environment.

Benefits

Competitive wages including quarterly bonuses

Comprehensive benefits package

Ongoing training and development opportunities

Qualifications

• Customer-facing experience, preferably in a retail environment.
• Comfortable using technology and computers.
• Professional and approachable manner.

Responsibilities

• Greet patients as they enter the clinic.
• Check patients in and out.
• Manage appointment bookings and billing.
• Administer pre‑testing services.

Skills

Bilingualism English and French

Customer-facing experience

Proficiency in MS Office Suite

Ability to multi-task

Job description

A leading eyecare provider in Canada is looking for a Bilingual Patient Services Specialist to deliver exceptional service at their Ottawa clinic. This full-time position (30-40 hours/week) involves greeting patients, managing appointments, and providing front desk support. Candidates should be bilingual in English and French, with customer-facing experience and proficiency in MS Office. The position offers competitive wages, a comprehensive benefits package, and opportunities for ongoing training in a collaborative work environment.