Bilingual Oncology Nurse Case Manager

Shoppers Drug Mart; Mississauga; On-site; CAD 70,000 - 80,000; Full time

Job summary

A leading pharmacy retailer in Canada is seeking a Bilingual Oncology Nurse Case Manager in Mississauga. This role involves responding to patient inquiries, maintaining patient caseloads, and coordinating care throughout treatment. Candidates should have at least five years of clinical experience, fluency in French and English, and a nursing license. This full-time position emphasizes collaboration, effective communication, and cultural competence in patient care.

Benefits

Comprehensive training

Progressive careers

Flexible benefits

Qualifications

• Five years direct clinical experience, oncology experience preferred.
• Ability to manage a patient caseload effectively.
• Understanding of policies and legal considerations in healthcare.

Responsibilities

• Respond to patient inquiries and maintain a patient caseload.
• Coordinate client progress from enrollment to drug administration.
• Document patient care accurately to ensure continuity.

Skills

Fluent in French and English

Effective communication skills

Problem-solving abilities

Cultural competence

Organizational skills

Ability to collaborate

Critical thinking

Education

BScN preferred

Current professional nursing license

Tools

Microsoft Office Suite

Salesforce

Job description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Overview

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Job Description

Bilingual Oncology Nurse Case Manager

Why is this position important?

The Bilingual Oncology Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

What you will do

• Responsible for assigned caseload
• Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
• Coordinate & facilitate the client progress from enrollment to drug administration and throughout therapy.
• Facilitate self care through advocacy, shared decision-making and education.
• Practice cultural competence, with awareness and respect for diversity.
• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.
• Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
• Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network.
• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics.
• Participate in internal and external committees.
• Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
• Demontrate commitment to Continuous Quality Improvement.
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
• Participate in ongoing reflective practice activities.
• Assume responsibility for personal and professional development.
• Other responsibilities as required by SDM Specialty Health Network

What you will need

• Five or more years direct clinical experience, oncology experience preferred
• Current professional nursing license in the province of work
• Fluently bilingual in both written and spoken languages (French & English) is required
• BScN preferred, however, a combination of experience and education will be considered
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Previous experience with Health Canada Guidelines for reporting adverse events is an asset
• Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet) and web-based applications (Salesforce)
• Ability to present to fellow colleagues
• Ability to remain objective and be a team player
• Ability to adapt to a changing environment
• Commitment to the principle of quality client-centered service delivery
• Knowledge of Continuous Quality Improvement processes
• Knowledge of case management processes

How You’ll succeed

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections.

If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today.

Employment Details

Employment Type: Full-time

Type of Role: Regular

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post-employment process.

In addition, we believe in complying with laws. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We are committed to creating accessible environments for our colleagues, candidates and customers. Accommodation requests can be made at any stage of application and employment.

Description de l'emploi / Bilingue

Description de l'emploi: Infirmière gestionnaire de cas bilingue en oncologie

Nature du poste et champ d’exercice

L'infirmière gestionnaire de cas bilingue en oncologie doit répondre aux demandes des patients, gérer le nombre de patients, utiliser ses compétences de communication efficace et capacités de résolution de problèmes efficace, aussi bien dans un environnement d’équipe que de manière indépendante. L’établissement de relations de travail solides, tant en interne qu’en externe, est une responsabilité clé pour atteindre des objectifs spécifiques de l’équipe et de l’entreprise. Vous participerez à des séances de formation organisées et effectuerez des exercices d’autoapprentissage tout en respectant les procédures normalisées d’exploitation et les normes professionnelles de pratique.

Ce que vous ferez / What you will do

• Responsable de la charge de travail des patients
• Agir en tant que ressource principale et contact pour les patients, les médecins, les professionnels de la santé et les fournisseurs dans le domaine désigné.
• Coordonner et faciliter la progression du patient, de l’inscription à l’administration de la médication tout au long du traitement.
• Faciliter le développement d’une routine de soins personnels grâce aux principes de la défense des intérêts, le partage de la prise de décisions et l’éducation.
• Exercer vos compétences culturelles en faisant preuve de sensibilité et de respect envers la diversité.
• Veiller à ce que la documentation dans le dossier du patient soit complète et assure la continuité des soins.
• Fournir des mises à jour des statuts liés au remboursement; coordonner les exigences en matière de services infirmiers; gérer les analyses sanguines et les demandes de renouvellement.
• Signaler immédiatement tout événement indésirable et plainte technique.
• Faciliter la communication et la coordination entre les médecins/pharmaciens/patients/le personnel de la clinique et les autres services.
• Respecter la confidentialité et agir comme défenseur des patients et familles; résoudre les questions éthiques selon le Code de déontologie.
• Participer à des comités et planifier des formations sur site et en continu.
• Démontrer un engagement envers l’amélioration continue de la qualité.
• Maintenir des normes élevées et se tenir au courant des avancées professionnelles.
• Participer à des activités de pratique réflexive et assumer le développement personnel et professionnel.

Note: Accommodations are available upon request during the recruitment, assessment, and post-employment process.