Bilingual Nurse Case Manager - Future Opportunity/ Infirmière/Infirmier gestionnaire de cas bil[...]

Cencora; Saskatchewan; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider is seeking a Nurse Case Manager in Saskatchewan. Candidates must be bilingual in French and English, with a nursing degree and at least five years of experience. In this role, you will provide medical support to patients and healthcare providers, manage databases, and ensure effective communication regarding therapy management. The position includes benefits such as a competitive salary, RRSP matching, and professional growth opportunities. Join us in creating healthier futures.

Benefits

Competitive Total Rewards Package

Flexible benefits program

Tuition reimbursement

Qualifications

• Bilingualism (French and English) required.
• Requires 2+ years in reimbursement or pharmaceutical industry.
• Healthcare and case management experience preferred.

Responsibilities

• Provide medical support to patients and healthcare providers.
• Liaise with healthcare providers to coordinate patient therapies.
• Manage databases and report adverse events.

Skills

Patient focus

Problem solving

Strong communication

Time management

Negotiation

Teamwork

Analytical skills

Education

Bachelor’s degree or equivalent nursing diploma

5+ years of nursing experience

Tools

Microsoft Office Suite

Job description

About the Role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities

• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Database management and ongoing auditing of files and information captured.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption and discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
• Work directly with the reimbursement specialist and the physician to secure funding for their patients’ therapies; assist with alternative funding searches when needed.
• Attend pharmaceutical sales meetings as required.
• Attend patient meetings, conferences as needed to educate patients and providers regarding disease/product information and case management services.
• Work with patient associations and advocacy groups, as required.
• Establish and maintain partnerships with the pharmaceutical team.
• Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise.
• Clear communication to the manager, team and the client regarding the management of patient cases.
• With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing and call monitoring.
• Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, writing texts, manuals or patient pamphlets, developing compliance program parameters, needs assessments and protocols.
• Provide feedback regarding current protocols, databases, processes, and inter-departmental relationships.
• Responsible for reporting all adverse events to the assigned units/departments.
• The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.

Experience and Educational Requirements

• Bilingualism (French and English) required.
• A Bachelor’s degree or Registered Nurse (RN), Registered Practical Nurse (RPN), Licensed Practical Nurse (LPN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of nursing experience.
• Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience.
• The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or biopharma industry.

Minimum Skills, Knowledge and Ability Requirements

• Strong patient focus.
• Strong ability to multi-task.
• Ability to work under pressure.
• Superior customer service skills.
• Internet research and computer savvy; strong verbal and written communication skills, problem solving skills and is a team player.
• Strong phone etiquette.
• Ability to communicate and comprehend medical information.
• Demonstrate teamwork abilities.
• Ability to work autonomously.
• Ability to handle sensitive issues with opposing opinions and strong negotiation skills.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal and leadership skills.
• Effective organizational skills; attention to detail.
• Ability to consistently meet deadlines.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Excellent presentation skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and other Office programs.

Benefits

• Competitive Total Rewards Package: Base salary + bonus programs.
• RRSP matching.
• Employee Share Purchase Plan.
• Flexible benefits program (in effect on day one), including a healthcare spending account, wellness account, parental leave top-up, 24/7 employee assistance program and virtual healthcare.
• Tuition reimbursement and employee referral programs.
• Growth opportunities for career advancement.
• Learning programs, leadership training, and mentorship programs to further your professional development.
• Ability to make an impact in creating healthier futures.
• We value diversity, equity and inclusion to foster a culture of belonging.

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and to show proof of completed vaccine status at the time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Job Type: Full-time