Bilingual, National Field Underwriting Consultant

Manulife; Remote; CAD 80,000 - 110,000; Full time

Job summary

A prominent financial services provider is seeking a bilingual Regional Field Underwriter in Ottawa to enhance their underwriting team. This role involves conducting detailed risk assessments, collaborating to manage large life insurance cases, and maintaining strong relationships with advisors and clients. Ideal candidates should have at least 15 years of underwriting experience focused on high-value cases, proficiency in financial practices, and the ability to work effectively in both English and French. Flexible remote work is offered.

Benefits

Customizable health and dental benefits

Retirement savings plans with employer matching

Generous paid time off program

Qualifications

• Minimum 15 years of experience as an underwriter specializing in large life insurance cases over $5 million.
• Strong understanding of insurance products, financial and medical guidelines.
• Fully bilingual in French and English to support clients across Canada.

Responsibilities

• Conduct risk assessment and classification in alignment with company standards.
• Support advisors and clients with large life insurance cases.
• Prepare comprehensive cover letters and respond to inquiries.

Skills

Bilingual (French/English)

Sales orientation

Risk assessment

Strong relationship management

Analytical skills

Collaboration

Time management

Education

15 years of underwriting experience

Training in anti-money laundering practices

Financial product knowledge

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Teams

Job description

The bilingual Regional Field Underwriter is a key member of Manulife’s renowned Underwriting team, operating at the intersection of field-level collaboration and innovative underwriting practices. This role involves working closely with advisors, clients, and wholesalers, providing expert medical and financial field underwriting services, including case packaging and cover memo preparation. The Regional Field Underwriter plays a crucial role in supporting our Summit Experience and enhancing client satisfaction and business growth through excellence in field underwriting.

Key Responsibilities

• Conduct risk assessment and classification in alignment with Manulife's philosophy and standards.
• Proactively and reactively support advisors and clients, particularly with large life insurance cases over $5 million.
• Enhance sales through strong advisor relationships and excellence in field underwriting practices.
• Prepare comprehensive cover letters and respond to preliminary opinions and inquiries promptly.
• Engage directly with clients to provide curated preliminary opinions.
• Collaborate with the National Field Underwriter and Head Office underwriters to ensure consistency and the highest quality decisions.
• Maintain positive and effective relationships with internal and external partners, including advisors, wholesalers, and other specialists.
• Stay updated with industry trends and guidelines by attending underwriting and sales team meetings.
• Manage client expectations by identifying unwanted risks and suggesting alternative product solutions.
• Align with consumer laws and regulations regarding risk classification, confidentiality, and disclosure.
• Identify and propose solutions to enhance processes and customer experience.
• Create and deliver presentations and conduct regular in‑person meetings to strengthen advisor relationships.
• Represent Manulife externally.

Required Qualifications

• Minimum of 15 years of experience as an underwriter, specializing in large life insurance cases over $5 million.
• Proven track record in underwriting with a sales and relationship‑focused mindset.
• Strong understanding of insurance products, financial and medical guidelines, and non‑medical risks impacting mortality.
• Experience with financial reports and training in anti‑money laundering practices.
• Ability to work collaboratively with advisors, wholesalers, and underwriters, and think creatively to provide solutions.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Teams.
• Strong time management, organizational skills, and ability to analyze complex information.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from all jurisdictions/provinces within Canada.

Preferred Qualifications

• Working towards, or completion of FALU, FLMI, and ACS designations.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Remote

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [e-mail] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.