Bilingual Investigator - Children & Youth

Ontario Ombudsman; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A government office in Ontario is seeking a Bilingual Investigator for the Children & Youth Unit. This role involves leading investigations, interviewing witnesses, and preparing detailed reports on complaints affecting children and youth. Candidates should possess strong analytical skills, a relevant university degree, and fluency in English and French. This position offers an opportunity to contribute to improving services in the child protection system.

Qualifications

• Minimum three years of experience in conducting investigations.
• Working knowledge of the Ontario child protection system.
• Proven ability to interview children and vulnerable individuals.

Responsibilities

• Review complaint files to identify issues for resolution.
• Draft investigation plans with attention to detail.
• Interview witnesses and gather information for reports.
• Prepare high-profile investigation reports.

Skills

Strong analytical skills

Exceptional writing skills

Interpersonal skills

Organizational skills

Teamwork

Judgement

Time management

Education

University degree in law, psychology, political science, social work, or public administration

Job description

Overview

Overview

Join to apply for the Bilingual Investigator - Children & Youth role at Ontario Ombudsman

This range is provided by Ontario Ombudsman. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About The Role

The Ombudsman is an independent, non-partisan Officer of the Ontario Legislature, appointed by all parties, whose role is to ensure that the provincial government and public sector serve people in a way that is fair, accountable, transparent and respectful of their rights. The Office of the Ontario Ombudsman takes complaints about the administrative decisions and actions of more than 1,000 public sector and government bodies in Ontario, as well as French language services and services provided in the child protection sector.

This opportunity will appeal to investigators who are keen to be part of a world-renowned Office and investigations team that deals with administrative fairness and maladministration issues affecting the rights of children and youth. There will be opportunities to work on complaints in French for bilingual candidates.

As an investigator in the Children and Youth Unit at Ombudsman Ontario, you will be responsible for both leading and working as a team on various investigative files relating to services provided by children’s aid societies (CAS) and residential licensees. You will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to promote respect for the rights of children and youth and improve services in the child protection system.

Key Responsibilities

• Reviewing complaint files and gathering necessary information to identify issues for resolution and / or investigation
• Drafting investigation plans involving both individual and systemic issues with a focus on detailed fact-finding, fairness, timelines and attention to detail
• Interviewing witnesses, gathering and analyzing information, and writing clear, concise and comprehensive reports
• Writing and / or assisting in the preparation of high-profile special investigation reports including findings, analysis and recommendations
• Assessing potential for early resolution of cases and taking appropriate steps to facilitate resolution

Qualifications

• University degree in a field such as law, psychology, political science, social work, public administration or an equivalent combination of education, training and experience
• Minimum three years of experience in conducting and executing investigations in administrative oversight or a similar field
• Working knowledge of the child protection system in Ontario, as well as provincial government organizations, boards and agencies relevant to children and youth in Ontario
• Working knowledge of the Child, Youth and Family Services Act, Ombudsman Act, Ombudsman Ontario jurisdiction, and the provincial government and its structures
• Proven ability to interview children and youth, as well as individuals at all organizational levels
• Demonstrated experience preparing investigation reports dealing with individual and systemic issues
• Experience generating evidence-based and practical solutions to address complaints and systemic issues
• Experience persuading parties to adopt a course of action

Skills And Competencies

• Strong analytical skills and the ability to impartially and objectively assess relevant evidence
• Ability to exercise good judgement and common sense, and be accountable for decisions
• Exceptional writing skills and demonstrated commitment to quality in service delivery and application of administrative fairness
• Ability to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries
• Strong interpersonal skills, including the ability to deal with emotionally charged situations and vulnerable complainants
• Excellent organizational, administrative and time management skills to manage caseloads
• Ability to work independently with minimum supervision
• Proficiency in oral and written communication in the English language is required
• Proficiency in oral and written communication in French language is required

Additional Requirements

• Please include a cover letter with your résumé, describing your experience / achievements working in investigation, your ability to work in English and French, and why you are interested in a role with Ombudsman Ontario.
• Must be eligible to work in Canada and work from the office as per work requirements.

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive experience. If you require an accommodation for any part of the recruitment process, please contact us.

We thank you for your submission, however, only applicants selected will be contacted.

Posting Period: August 20, 2025, to September 21, 2025

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