Bilingual CX Associate — Portuguese/Italian

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading financial institution in Toronto is seeking a Bilingual (Portuguese/Italian) Customer Experience Associate to deliver exceptional service and foster customer relationships. The role involves understanding customer needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills and strong technical abilities. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Competitive compensation package

Opportunities for professional development

Internal training for career growth

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional and friendly manner.
• Comfortable in simple sales situations.
• Eager to learn and determined to succeed.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment.

Skills

Proven customer service skills

Strong technical skills

Ability to promote digital and self-service banking

Willingness to work flexible hours

Job description

A leading financial institution in Toronto is seeking a Bilingual (Portuguese/Italian) Customer Experience Associate to deliver exceptional service and foster customer relationships. The role involves understanding customer needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills and strong technical abilities. This position offers a competitive compensation package and opportunities for professional development.