Bilingual Customer Support Specialist — French & English

TEEMA Solutions Group; Brampton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading digital pharmacy in Canada is seeking a Bilingual Customer Service Representative fluent in French and English. This role is essential for providing exemplary support, managing inquiries related to shipping, technical issues, and payments. Candidates must have a proven background in customer service, particularly in tech support or healthcare. The position offers a flexible work environment alongside comprehensive health benefits and a vibrant company culture focusing on diversity and innovation.

Benefits

Market-aligned salaries

Comprehensive health benefits

Employee Stock Option Plan

Flexible work environment

Inclusive workplace culture

Qualifications

• Fluency in both French and English is essential.
• Proven track record in customer service, with experience in tech support, healthcare, or similar fields preferred.
• Strong familiarity with CRM systems and adept at managing and prioritizing tickets.
• Excellent problem-solving skills, with the ability to address technical and payment-related inquiries efficiently.
• Effective communication skills, capable of explaining complex issues clearly in both languages.
• High level of empathy, patience, and dedication to providing a positive customer experience.
• Ability to work flexibly in a remote, in-office, or hybrid setting.

Responsibilities

• Offer bilingual support for both French and English-speaking customers.
• Efficiently manage customer tickets within the CRM system, ensuring timely action.
• Identify and escalate complex issues to relevant teams quickly.
• Handle inbound calls related to marketing campaigns, providing assistance in both languages.
• Troubleshoot technical issues with the app or website.
• Collaborate with Pharmacy Experience Specialists for issues requiring pharmacy input.

Skills

Fluency in French and English

Customer service experience

Tech support experience

Problem-solving skills

Effective communication skills

Empathy and patience

CRM system familiarity

Job description

A leading digital pharmacy in Canada is seeking a Bilingual Customer Service Representative fluent in French and English. This role is essential for providing exemplary support, managing inquiries related to shipping, technical issues, and payments. Candidates must have a proven background in customer service, particularly in tech support or healthcare. The position offers a flexible work environment alongside comprehensive health benefits and a vibrant company culture focusing on diversity and innovation.