Bilingual Customer Service Representative

Precise ParkLink; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the parking industry seeks a Monthly Customer Service Representative to efficiently manage customer service inquiries and monthly lot permits. Ideal candidates will have 2-3 years of relevant experience, be bilingual in English and French, and demonstrate exceptional communication and problem-solving skills. Join a dynamic team in a fast-paced environment where customer satisfaction is paramount.

Qualifications

• 2 to 3 years’ experience in customer service, preferably in a call center environment.
• Excellent verbal and written communication skills, bilingual in English and French.
• Proficient in MS Office, quick learner, and detail-oriented.

Responsibilities

• Handle customer inquiries and resolve issues promptly by clarifying complaints.
• Document customer interactions and provide excellent service in a professional manner.
• Prepare and distribute financial reports as needed.

Skills

Customer Service Skills

Communication Skills

Problem Solving Skills

Proactive

Detail Oriented

Tools

Microsoft Office

Outlook

Job description

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Monthly Customer Service Representative reports to the Monthly Department Manager and is responsible for the daily administration of monthly lot permits.

Location: 100 Floral Parkway, North York, ON

Employment: Full-time

Compensation: $23.00 hourly

Main Job Tasks and Responsibilities:

Answer incoming calls and respond to customer's service calls regarding registration/billing issues

Document all call information according to standard operating procedures

Research required information using available resources

Document all call information according to standard operating procedures

Provide excellent service using a high level of professionalism while striving to establish a positive rapport with every caller

Resolve service-related issues by clarifying the customer's complaint, determining the cause of the problem, explaining and explaining the best solution to resolve the issue, speeding up the correction or adjustment, and following up to ensure it is resolved. the resolution

Perform other customer service duties as assigned

Deal directly with customers by telephone

Deal directly with internal staff by telephone, either electronically or face to face.

Obtain and evaluate all relevant information to handle payment and service inquiries

Perform customer verifications

Set up new customer accounts

Direct requests and unresolved issues to the designated resource

Prepare and distribute financial reports.

Occasional off-site work for site start-up and year renewal.

Requirements:

2 to 3 years’ experience Years of experience English/French language skills required

Good computer knowledge

Good command of MS Office Suite

Excellent communication skills (verbal and written)

Accountable and customer-oriented

Good telephone mannerism

Proactive

Self-motivated

Works well in a team excels in a fast-paced environment, quick learner.

Skills & Qualifications:

Technical & Customer Service Skills

Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution.

Must be Bi-Lingual (French)

Excellent Communication and collaboration skills

Customer service representatives shift hours 12:00Pm to 8:30Pm which includes

4-5 years in customer service environment

2-3 years in call center environment

Good math skills with the ability to quickly perform basic calculations

Ability to multi-task and work in a very fast paced environment

Client orientation and ability to adapt and respond to different types of characters

Excellent understanding of Microsoft Office and Outlook

Strong organizational, attention to detail and time management skills

Detail oriented, a quick learner, a quick thinker, efficient, has a good attitude and work ethic and have excellent problem solving skills

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.