Bilingual Customer Service Rep (French and English)

Manitoulin Group of Companies; Gore Bay; Remote; CAD 40,000 - 55,000; Full time

Job summary

A logistics company is actively seeking a Customer Service Representative to assist clients with inquiries and manage scheduling. The ideal candidate is bilingual in English and French, possesses strong communication skills, and can work effectively both independently and as part of a team. This remote position offers comprehensive training and equipment, with benefits including profit sharing and health coverage.

Benefits

Profit Sharing

Health and dental benefits

Opportunities for growth and advancement

Qualifications

• Must be bilingual with fluent English and French.
• Excellent writing and phone skills are required.
• Ability to problem solve and work effectively in a team.

Responsibilities

• Assist customers with inquiries via phone/email/chat.
• Schedule and confirm pickups.
• Coordinate with departments to meet customer requirements.

Skills

Bilingual (English and French)

Professional writing skills

Problem-solving

Teamwork and individual work

Excellent communication

Reliability

Job description

Overview

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

Responsibilities

• Assisting customers with all their inquiries via phone/email/chat (ie. tracing/tracking requests, etc.)
• Scheduling & confirming pick up's
• Follow up on interline requested pick up's
• Co-ordinating with other departments/terminals to ensure customers' requirements are being met
• Assisting sales
• This is a remote position reporting to the Head Office in Gore Bay
• This is a Tuesday - Saturday Shift from 8:30 AM to 5:00 PM

Qualifications

• Must be bilingual (Able to speak and write fluently in both English and French)

• Professional writing & phone skills

• Ability to problem solve

• Ability to work as a team & individually

• Excellent communication

• Reliable

This is a remote position: Candidates can work from home. All training and equipment will be provided, however candidates must provide their own internet.

Additional Information

As a member of the Customer Service Team, you are also eligible for the following benefits:

• Profit Sharing

• Benefits (including health and dental)

• Opportunities for growth and advancement