Bilingual Customer Service / Inside Sales Representative (French / English)

Electro-Federation Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading lighting manufacturer in Toronto is looking for a Bilingual Customer Service/Inside Sales Representative. This full-time role involves managing customer inquiries in French and English, preparing sales orders, and supporting outside sales representatives. The ideal candidate will have over 2 years of experience in sales or customer service, strong organizational skills, and proficiency in Microsoft Office and ERP systems.

Qualifications

• 2+ years of experience in inside sales, customer service, or project coordination.
• Experience in the lighting, electrical, or manufacturing industry is an asset.

Responsibilities

• Handle customer inquiries in both French and English.
• Prepare quotes and enter sales orders into ERP System.
• Ensure accurate documentation and communication throughout the project lifecycle.

Skills

Bilingual in English and French

Strong organizational skills

Excellent communication skills

Multitasking skills

Tools

Microsoft Office

ERP/CRM systems

Job description

Centrally located in Toronto, Canada, Viscor is a division of Leviton Manufacturing's Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Bilingual Customer Service/Inside Sales Representative.

SUMMARY OF POSITION:

We are seeking a dynamic and bilingual (French/English) Customer Service & Inside Sales Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has a passion for sales and service.

KEY RESPONSIBILITIES | Responsabilités principals

• Handle, manage and respond to telephone and email customer inquiries in both French and English
• Provide product information, pricing and availability
• Prepare quotes and enter sales orders into ERP System
• Provide support to Outside Sales Representatives and Agency partners
• Help to coordinate lighting projects for sales representatives from order entry to delivery, including the monitoring of timelines and deliverables
• Ensure accurate documentation and communication to relevant stakeholders throughout the project lifecycle.
• Responds to concerns, issues, or complaints from customers/agents and helps resolve issues to ensure customer satisfaction
• Cross-reference competitors’ product/catalog codes with Viscor's products as may be required
• Participates in product training sessions
• Occasional coverage of other customer accounts as required due to vacation or other absences
• All other related duties as may be assigned

QUALIFICATIONS | Qualifications

• Bilingual in English and French (spoken and written)

• 2+ years of experience in inside sales, customer service, or project coordination
• Experience in the lighting, electrical, or manufacturing industry is an asset
• Strong organizational and multitasking skills
• Proficient in Microsoft Office and ERP/CRM systems
• Excellent communication and interpersonal skills

Interested applicants may send their resume to [e-mail]. Please visit our website: www.viscor.com

Viscor will accommodate the needs of people with disabilities during its recruitment process. If a selected applicant requests an accommodation, Viscor will consult with the applicant and provide or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Job Type: Full-time On-site Work Location: 35 Oak Street North York, Ontario