Bilingual Customer Care Specialist - Optical Orders & Tracking

ZEISS Group; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A global leader in optics and optoelectronics is seeking a Customer Service Agent in Montreal. This role involves handling a high volume of calls, resolving customer issues, and managing order processes. The ideal candidate will have strong communication skills, be bilingual in French and English, and have customer service experience, ideally in the optical field. Amazing benefits include medical, vision, and dental perks.

Benefits

Medical

Vision

Dental

Paid time off including vacation, personal and sick days

Employee Assistance Programs

Qualifications

• 1 year call center experience or 3 - 5 years customer service experience is preferred.
• 1-2 years optical experience is preferred.
• Knowledge of ZEISS lenses is preferred.

Responsibilities

• Handle a high volume of incoming calls for order status updates and taking orders.
• Answer professional inquiries and complaints courteously.
• Follow-up on customer requests, orders, and issues promptly.

Skills

Bilingual (French/English)

Excellent communication skills

Ability to solve problems independently

Typing speed of 40 wpm

Ability to work under pressure and multitask

Education

High School Diploma with some college preferred

Job description

A global leader in optics and optoelectronics is seeking a Customer Service Agent in Montreal. This role involves handling a high volume of calls, resolving customer issues, and managing order processes. The ideal candidate will have strong communication skills, be bilingual in French and English, and have customer service experience, ideally in the optical field. Amazing benefits include medical, vision, and dental perks.