Bilingual Customer Care Specialist - Hearing Care

Sonova; City of Miramichi; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Miramichi, New Brunswick, is looking for a fully bilingual Customer Care Representative. In this role, you will greet clients, assist with third-party billing, and conduct product maintenance. Ideal candidates are critical thinkers eager to impact lives positively, with strong problem-solving abilities. The position offers a competitive wage, extensive benefits, and opportunities for growth and development in a supportive work environment.

Benefits

Competitive starting wage

Extended Health Benefits Package

3 weeks of vacation

6 personal days in the first year

Additional days off including birthday

Monday to Friday schedule

Monthly Bonus eligibility

Growth and development opportunities

Qualifications

• Critical thinker with a strategic mindset to meet customer needs.
• Desire to positively impact people's lives.
• Proven success in account reconciliation.
• Willingness to learn and grow.
• Positive, results-oriented attitude.

Responsibilities

• Greet clients and ensure a smooth visit.
• Handle third-party billing with training.
• Perform product maintenance and minor repairs with training.

Skills

Critical thinking

Creative problem solving

Account reconciliation

Growth mindset

Can-Do attitude

Job description

A leading hearing care provider in Miramichi, New Brunswick, is looking for a fully bilingual Customer Care Representative. In this role, you will greet clients, assist with third-party billing, and conduct product maintenance. Ideal candidates are critical thinkers eager to impact lives positively, with strong problem-solving abilities. The position offers a competitive wage, extensive benefits, and opportunities for growth and development in a supportive work environment.