Bilingual Contact Centre Representative (Contract)

RBC; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent financial institution in Mississauga seeks a Customer Service Representative to manage calls and emails for various product lines. Candidates must be fluent in both English and French, with 1 to 2 years of customer service experience. The role emphasizes problem-solving, multitasking, and effective communication within a team-oriented environment. This is a full-time contract position until November 30, 2026.

Benefits

Flexible benefits

Career development programs

Investment and retirement savings plans

Qualifications

• 1 to 2 years of Customer Service knowledge or relevant experience.
• Fluently bilingual in both English and French.
• Proficient on claims systems for lines of businesses being supported.

Responsibilities

• Answer incoming calls from all product lines.
• Monitor and maintain the Contact Centre email inbox.
• Maintain Quality Assurance levels and meet call service standards.

Skills

Communication

Customer Service

Critical Thinking

Decision Making

Insurance Claims Investigations

Knowledge of Claims

Settlement Negotiations

Coverage Analysis

Long Term Planning

Tools

MS Office

Job description

What is the opportunity?

• Responsible for answering incoming calls received on all product lines from the general contact centre telephone lines
• Responsible for working in a team-oriented, multi-disciplinary and digital environment
• Participate in projects within the department as assigned

What will you do?

• Proficiency in handling all call types with little to no assistance.
• Able to monitor and maintain the Contact Centre email inbox.
• Meet all call service standards.
• Maintain Quality Assurance levels.
• Skill building and development.
• Implement and effectively manage change.
• Participate in projects and initiatives within Life & Health Claims.

What will you need to succeed?

• 1 to 2 years of Customer Service knowledge or relevant experience
• Proficient on claims systems for lines of businesses being supported
• Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available
• Proficient in MS Office – Word, Excel, PowerPoint
• Prioritize and perform effectively under tight deadlines
• Quickly adapt to changing circumstances
• Proven ability to multi-task and balance goals and priorities

Special Conditions

Please note you must be fluently bilingual in both English and French to apply. Only applicants fluent in both languages will be considered for this position. Please note this is a contract position with a proposed end date of November 30, 2026.

Whats in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

• Communication
• Coverage Analysis
• Critical Thinking
• Customer Service
• Decision Making
• Insurance Claims Investigations
• Knowledge of Claims
• Long Term Planning
• Settlement Negotiations

Additional Job Details

• Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
• City: Mississauga
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Contract (Fixed Term)
• Pay Type: Salaried
• Posted Date: 2025-09-25
• Application Deadline: 2025-10-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.