Bilingual Collections Agent — French & English (Hybrid)

Bill Gosling Outsourcing; London; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading outsourcing solutions provider is seeking an Experienced Bilingual Collection Agent in Ontario, Canada. The role requires fluency in French and English to handle customer inquiries and resolve issues. Candidates must have previous experience in collections and a positive, problem-solving attitude. This position offers a hybrid work model and provides opportunities for professional growth in a supportive team-oriented environment.

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• Fluency in both French and English, including strong verbal and written communication skills.
• Previous experience in collections is required.

Responsibilities

• Respond to customer inquiries, providing timely and accurate information in both languages.
• Resolve customer issues, ensuring high satisfaction levels and adhering to company standards.
• Handle inbound and outbound calls, emails, and chat inquiries in both languages.

Skills

Fluency in French

Fluency in English

Positive Attitude

Problem-Solving Abilities

Attention to Detail

Adaptability

Team Player

Tech-Savvy

Willingness to Learn

Job description

A leading outsourcing solutions provider is seeking an Experienced Bilingual Collection Agent in Ontario, Canada. The role requires fluency in French and English to handle customer inquiries and resolve issues. Candidates must have previous experience in collections and a positive, problem-solving attitude. This position offers a hybrid work model and provides opportunities for professional growth in a supportive team-oriented environment.