Bilingual Collection and Recovery Agent

Iceberg Finance Group; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading finance firm in Toronto is seeking a Collection and Recovery Agent to manage delinquent accounts and provide exceptional customer service. The ideal candidate will have experience in collections, strong negotiation skills, and be bilingual in French and English. This full-time position offers a hybrid work model with excellent benefits, including healthcare and a RRSP program.

Benefits

Extended healthcare

RRSP program with company match

Stimulating work environment

Qualifications

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Ability to be polite and compassionate without losing confidence.
• Strong work ethic and positive team attitude.

Responsibilities

• Collect delinquent accounts and coordinate asset seizures when necessary.
• Handle customer inquiries and provide high-quality service.
• Document all telephone calls accurately in the collection system.

Skills

Excellent communication and interpersonal skills

Negotiation and persuasion

Bilingual FR / EN

Attention to detail

Problem-solving skills

Tools

MS Office

Databases

Job description

Job Description

Leader in specialized and alternative financing, Iceberg Finance has experienced exceptional growth over the past few years. Finalist in 2022 and 2023 as a top lender according to the Canadian Lender Association (CLA), Iceberg Finance's ambition is to be among the top 3 alternative and specialized lenders in Canada by 2026.

Salary : Company Description

Whats The Job

The collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and / orweekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous, and persuasive telephone collection calls and follow up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to the manager.
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
• Assist with the preparation of payables associated with seizure activity

Are you interested in this challenge? This position is for you if :

• You have an interest in participating in the companys activities;
• You are a thorough, rigorous, organized, and discerning person;
• You have experience in customer service;
• You are comfortable with computer software;
• You have a collaborative spirit and enjoy teamwork.

Qualifications

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Bilingual FR / EN
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
• Ability to work well independently and within a team.

Competencies

• Strong communication skills.
• Organizational and problem-solving skills.
• Great attention to detail.
• Ability to work independently and as a team

What Awaits You?

Full-time position

Hybrid work model (3 days in office)

Superior benefits, including extended healthcare

RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!