Bilingual Client Technical Support: Mandarin/English

Interactive Brokers Group, Inc.; Vancouver; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A global financial services company is seeking a bilingual Client Technical Support professional to assist clients with inquiries regarding trading platforms. The role involves providing technical support for desktop and mobile applications, troubleshooting issues, and ensuring effective communication with clients. Candidates should have a bachelor's degree and experience in a client-facing technical support role, with a strong command of English and Mandarin. This hybrid role offers competitive benefits.

Benefits

Health, dental, disability and life insurance with 100% premiums covered

Company RSP contribution matching

Stock incentive plan

Qualifications

• 1+ years in a client-facing support role.
• 1+ years of experience working with Windows and Mac.
• Experience with financial products and services is a plus.

Responsibilities

• Providing support to clients through phone, chats, and tickets.
• Technical and functional support for the Interactive Brokers’ platforms.
• Troubleshooting and support for web-based offerings.

Skills

Excellent command of written and spoken English & Mandarin

Problem-solving ability

Analytical skills

Adaptability to changing environments

Education

Bachelor's degree, preferably in a technical field

Tools

Windows

Mac

Support ticketing systems

Job description

Overview

Bilingual Client Technical Support: Mandarin/English

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

Company Benefits & Perks

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

We thank all applicants. However, only those selected for an interview will be contacted.

Privacy & Equal Opportunity

Interactive Brokers is an equal opportunity employer. We encourage applications from all qualified individuals. EEO statements and applicant privacy information may be provided as part of the hiring process in accordance with applicable laws.