Bilingual Client Service Specialist

Operations; Winnipeg; On-site; CAD 50,000 - 65,000; Full time

Job summary

A national provider of benefits solutions is seeking a Bilingual Client Service Specialist (Disability) in Winnipeg, Manitoba. The role involves managing client inquiries related to Life and Disability claims while maintaining strong relationships with clients and insurance companies. Candidates must be bilingual in English and French, with 2 years of relevant experience. Competitive compensation and a range of health benefits are offered.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Health & Wellness offerings

Mental Health programs and support

Qualifications

• 2 years of experience in the group benefits industry.
• Experience in a client-focused environment with a commitment to service excellence.
• Disability administration experience is required.

Responsibilities

• Develop and maintain relationships with clients and insurance companies.
• Handle inquiries from clients timely and efficiently.
• Manage client requests and documentation for disability/life claims.

Skills

Bilingual: English & French (Written & Spoken)

Problem-solving skills

Communication skills

Time Management

Organizational skills

Client Services

Job description

The Bilingual Client Service Specialist (Disability) is responsible for providing support to clients with their Life and Disability claims. This includes the day to day management of client requests claim activities and the ongoing general administration and maintenance of documentation regarding these activities. You will be reliable have excellent time management and multi-tasking skills show initiative possess strong analytical and problem-solving skills consistently pay attention to detail and display sound work ethics. This exciting role includes the investigation of complex issues and management of client escalations.

Responsibilities

• Develop and maintain relationships with clients and multiple insurance companies.
• Handle all inquiries from clients in a timely manner; interact with clients to provide information in response to inquiries about their claims.
• Day-to-day management of client requests disability / life claims activities and the ongoing general administration and maintenance of the documentation regarding these activities.
• Assist clients with the disability / life claims process flow.
• Interact with insurance companies clients advisors and plan members to provide information in response to inquiries about products and services.
• Ensure clients have the correct forms for disability and life claims; ensure claims are submitted within defined service level agreements.
• Liaise between the employer / employee and the carriers to ensure a smooth claim process.
• Track all claims and follow up with carriers employers and employees where necessary.
• Maintain security and confidentiality of client information.

Qualifications

• Bilingual : English & French (Written & Spoken)
• 2 years of experience in the group benefits industry.
• 2 years working in a client focused environment with a commitment for service excellence.
• Disability administration experience is a requirement.
• All-star candidates will have :
• Excellent problem solving and troubleshooting skills.
• Excellent communication skills both written and verbal.
• Ability to multi-task and prioritize to meet client and internal needs.

What’s in it for you

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

About People Corporation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

A inclusive and accessible environment

Providing an inclusive accessible environment is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to .

Required Experience

Unclear Seniority

Key Skills

• Administrative Skills
• Time Management
• Diplomatic Skills
• Listening Skill
• Languages Fluency
• Organizational Skill
• Pressure Management
• Discipline Skills
• Communication
• Relationship Management
• Client Services
• Flexibility
• IT Skill
• Orderly Condition
• Secretarial Skill

Employment Type

• Full-Time

Experience

years

Vacancy

1