Bilingual Client Service Officer

Government of Northwest Territories; Yellowknife; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional government authority in Yellowknife seeks a Bilingual Client Service Officer to assist with driver and vehicle licensing. You will ensure accurate service delivery, issue documentation, and handle payments in both English and French. A high school diploma and 2 years of customer service experience are required. Join our team to contribute to effective public service delivery.

Qualifications

• Minimum of 2 years customer service experience required.
• Ability to handle sensitive situations professionally.
• Organized and detail-oriented, capable of a fast-paced environment.
• Must pass a criminal records check.

Responsibilities

• Issue driver’s licences, ID cards, vehicle registrations.
• Review and validate documents for eligibility.
• Provide service in both English and French.
• Handle payments and maintain secure inventory.

Skills

Customer service experience

Strong communication

French proficiency

English proficiency

Detail-oriented

Education

High school diploma (Grade 12)

Job description

Overview

The Department of Infrastructure (INF) provides high quality services to the public and Government of the Northwest Territories’ (GNWT) departments, boards and agencies including the planning, design, construction, acquisition, operation and maintenance of public transportation infrastructure and the buildings, works and equipment required for the GNWT to deliver its programs and services. INF makes essential petroleum products available for sale to the public where these products are not provided by the private sector, and promotes the development and increased use of energy efficient technologies. INF also regulates electrical and mechanical safety services and licenses individuals and vehicles operating in the territory.

Join our team! The Yellowknife Driver and Vehicle Licensing office is looking for a Bilingual Client Service Officer to deliver high-quality client service for driver and vehicle licensing programs. This is a front-line role where you¿ll assist the public, verify documents, and ensure services are delivered accurately and securely.

Responsibilities

• Issue driver¿s licences, ID cards, vehicle registrations, and abstracts.
• Review and validate documents for eligibility and compliance.
• Provide clear, professional service in both English and French.
• Handle payments, maintain secure inventory, and reconcile revenues.

Qualifications

• High school diploma (Grade 12) + a minimum of 2 years customer service experience.
• Strong communication and client service skills, with the ability to handle sensitive situations.
• Basic proficiency in French and English (oral and written).
• Organized, detail-oriented, and able to work in a fast-paced environment.
• Must pass a criminal records check (position of trust).

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.