Bilingual Banking Support Specialist – Ottawa (Hybrid)

IFG International Financial Group Ltd; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian bank is seeking a Bilingual Customer Service Representative for a hybrid role in Ottawa. The position requires 2+ years of financial industry experience and strong customer service skills. Responsibilities include addressing client inquiries and identifying sales opportunities. Interested candidates should submit their resume in MS Word format. This is a 7-month contract with potential for extension.

Qualifications

• 2+ years of experience working in the Financial Industry.
• Strong knowledge of securities settlement.
• 2+ years of customer service experience in a contact center.

Responsibilities

• Address client inquiries via phone and email promptly.
• Meet customer needs using problem-solving skills.
• Support center operations by following established goals.
• Identify sales opportunities and foster teamwork.

Skills

Bilingual communication

Problem-solving

Customer service

Job description

A leading Canadian bank is seeking a Bilingual Customer Service Representative for a hybrid role in Ottawa. The position requires 2+ years of financial industry experience and strong customer service skills. Responsibilities include addressing client inquiries and identifying sales opportunities. Interested candidates should submit their resume in MS Word format. This is a 7-month contract with potential for extension.