Bilingual Automotive Support Specialist — Remote

Concentrix; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada, Nova Scotia, is seeking a bilingual Customer Support Representative. This role involves providing inbound support, resolving technical issues, and ensuring exceptional customer experiences. Candidates must have at least 1 year of experience in customer service and be fluent in both French and English. The position offers $25/hr, with flexible work-from-home arrangements and comprehensive benefits.

Benefits

DailyPay option for early access to wages

Comprehensive benefits including medical, dental, and vision insurance

Paid training and performance-based incentives

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in French

Fluent in English

Strong multi-tasking skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A leading customer service provider in Canada, Nova Scotia, is seeking a bilingual Customer Support Representative. This role involves providing inbound support, resolving technical issues, and ensuring exceptional customer experiences. Candidates must have at least 1 year of experience in customer service and be fluent in both French and English. The position offers $25/hr, with flexible work-from-home arrangements and comprehensive benefits.