Benefits Analyst

SurveyMonkey; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading survey platform in Ottawa seeks a motivated Benefits Analyst for their Total Rewards team. This role focuses on the accurate administration of global benefits and requires 2+ years of HR experience. Key responsibilities include managing benefits programs, ensuring data integrity, and supporting compliance tasks. The ideal candidate is proficient in Excel, detail-oriented, and excels in customer service. Hybrid work requires attendance at the office one day per week.

Benefits

Flexible work environment

Annual programs for employee engagement

Hybrid work model

Qualifications

• 2+ years of Human Resources experience, preferably in benefits administration.
• Demonstrated proficiency in Excel/Google Sheets with data analysis skills.
• Exceptional customer service and professional judgment in confidential matters.
• Strong organization and multitasking ability in a fast-paced environment.

Responsibilities

• Administer core US and global benefits programs and support employee inquiries.
• Manage system data accuracy and resolve carrier file feed errors.
• Support annual compliance tasks and assist with audits.
• Manage financial processes related to benefits, including vendor invoices.

Skills

Human Resources experience

Proficiency in Excel and/or Google Sheets

Customer service skills

Strong organizational skills

Attention to detail

Team player

Tools

HRIS system experience

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking a motivated and detail-oriented Benefits Analyst to join our Total Rewards team. This role is essential for ensuring the accurate administration, compliance, and effective communication of our global benefits, retirement, and recognition programs. This is an ideal opportunity to build a foundational understanding of People Operations and global benefits. The Benefits Analyst will serve as a key operational partner, maintaining system data integrity and ensuring a positive and informed employee benefits experience.

What you’ll be working on

• Benefits Administration & Employee Support: Administer core US and global benefits programs (e.g., healthcare, retirement, etc) by processing employee life events in the HRIS (Workday), managing vendor inquiries, and resolving employee benefit tickets for timely issue resolution. Provide support to the Benefits Manager for annual programs like US Open Enrollment and global renewals.
• Data Integrity & System Management: Ensure system data accuracy and seamless transmission by managing carrier file feed error resolution, reconciling data with Payroll and Business Systems, and external vendors.
• Compliance & Audit Support: Support annual benefits compliance tasks, including gathering data for 5500 filings, Non-Discrimination Testing, and assisting with data/documentation for internal and external audits.
• Finance Process Management: Manage benefits-related financial processes, including processing vendor invoices and maintaining monthly financial reports, and Ad hoc project support for Benefits and Compensation projects.

We’d love to hear from people with

• 2+ years of Human Resources experience, with exposure to or interest in benefits administration
• Demonstrated proficiency in Excel and/or Google Sheets, with a strong ability to analyze data, troubleshoot discrepancies, and manage monthly reconciliation processes
• Team player and roll up the sleeves mentality. Willing to learn and demonstrate a proactive approach to work
• Exceptional customer service skills and the ability to exercise professional judgment in dealing with sensitive and confidential employee matters
• Strong organizational skills, keen attention to detail, and the ability to multitask and prioritize competing deadlines in a fast-paced environment
• Experience working with an HRIS system and familiarity with benefits enrollment and vendor platforms is preferred but not required

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision‑making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter‑century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.