BDC Assistant Sales Agent - The Guest Centre (25291)

Zanchin Automotive Group; Vaughan; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading automotive dealership seeks a BDC Assistant Sales Agent. This hybrid position requires handling customer inquiries and scheduling appointments to enhance the customer experience. Ideal candidates possess strong communication skills and a background in sales or business development. Join a team committed to exceptional customer service and ongoing professional development.

Benefits

Competitive compensation package

Enhanced Group Benefits Program

Flexible hybrid work arrangement

Ongoing development and training

Qualifications

• Proven experience in sales and/or business development coordinator.
• Strong ability to communicate professionally.
• Experience with CRM systems preferred but not required.

Responsibilities

• Respond to guest email inquiries about vehicles.
• Schedule vehicle test-drive and sales appointments.
• Manage calls, texts, and email tasks.

Skills

Customer relationship

Verbal and written communication

Self-management

Organizational skills

Education

Valid OMVIC licence

Two years experience in sales or business development

Tools

CRM systems

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Overview

BDC Assistant Sales Agent career and employment opportunity awaits you. The Power to Move You. Zanchin Automotive Group, a privately-owned network of successful dealerships, is growing. This hybrid position responds to customer inquiries via calls/texts and emails. The dedicated Business Development Centre (the Guest Centre) focuses on enhancing the customer experience through exceptional customer service. Join a company that has supported the community for over 50 years, where careers are fostered with enthusiasm, integrity and respect.

We invite Vehicle Sales People who are starting in the Automotive field to consider this position to learn how to best work with customers, provide relevant information, and begin relationship-building prior to visiting the dealership.

What’s in it for you

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance, and more
• Company-provided tools and equipment for in-office and remote work, with in-person and virtual training
• Ongoing development and training, including product and industry knowledge, from experienced leaders
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, discounts for vehicle repairs, travel, gym memberships, and more
• Flexible hybrid work arrangement (in-office and remote)

About the opportunity

As an integral part of the “we can do that” operation, this position is the first point of contact for customer inquiries. Specifically:

• Responding to guest email inquiries about vehicles
• Providing relevant information to the guest
• Scheduling vehicle test-drive and sales appointments for the dealerships
• Following up with the customer and dealership to ensure an extraordinary experience
• Managing calls, texts and email tasks through a user-friendly customer relationship management system
• Providing exceptional written and verbal communication with customers and dealerships
• Performing outbound calls, texts and emails on a scheduled basis and offering other vehicle options if required
• Building rapport with guests through concise inquiries and offering alternate vehicle options if their initial choice is sold
• Occasionally replying to guests after scheduled work hours to ensure timely communication
• Making outbound calls to current customers for sales events when required

Work hours

8:30am to 5:30pm, 5 days per week (alternating Saturdays). This is a hybrid position with in-office days on Tuesday, Wednesday and Thursday at our Vaughan location (Jane and Rutherford area), and remote work on other weekdays.

About you

Ideal candidates will have a strong background in customer relationship and business development, with a passion for performance, including:

• Valid OMVIC licence, or ability to obtain license prior to employment
• Two (2) years proven experience as a sales and/or business development coordinator; dealership experience preferred
• Strong ability to communicate professionally (verbal and written); fluency in English
• Experience working with CRM systems; knowledge of Dealer Socket is preferred but not required
• Vehicle knowledge preferred but not required
• Experience utilizing Microsoft products (Outlook, Excel, Word, Teams) and remote collaboration tools
• Ability to work effectively in both office and remote environments
• Strong self-management skills and ability to maintain productivity while working remotely
• Flexibility to occasionally respond to inquiries outside of regular work hours
• Professional and courteous; enthusiastic and personable team player
• Organized and strategic; ability to work independently with minimal supervision
• Self-motivated and driven with a passion for excellence in execution
• A desire to work in a high-energy, fast-paced environment
• A proven commitment to quality of work
• An ability to self-motivate and be team-centric

You’ll be part of a culture at the forefront of transparency, communication, and engagement – we are a team and work together to achieve and thrive.

Interested in joining Zanchin Automotive Group? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable and accessible workplace where every team member feels valued, respected and supported. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process, we will work with you to meet your needs.