Banking Customer Experience Specialist

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in Canada is seeking a customer service representative in Victoria, British Columbia. In this role, you will manage financial transactions, respond to customer needs, and promote banking solutions. Candidates should have a high school diploma and relevant experience, with strong administration and customer experience skills. This position offers competitive salary ranging from $22.50 to $28.33 CAD and opportunities for professional growth in a supportive environment.

Qualifications

• High school diploma and/or 1+ years of relevant experience.
• Dynamic communicator with established customer experience skills.
• Detail-oriented to handle several tasks and changing priorities.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers’ concerns using standard procedures.

Skills

Strong administration skills

Organizational skills

Planning skills

Time management skills

Customer experience skills

Detail-oriented

Education

High school diploma or equivalent

Undergraduate degree

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading bank in Canada is seeking a customer service representative in Victoria, British Columbia. In this role, you will manage financial transactions, respond to customer needs, and promote banking solutions. Candidates should have a high school diploma and relevant experience, with strong administration and customer experience skills. This position offers competitive salary ranging from $22.50 to $28.33 CAD and opportunities for professional growth in a supportive environment.