Baggage Operator

Winnipeg Richardson International Airport; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian airport authority in Winnipeg seeks a Baggage Operator. This role ensures seamless baggage handling operations by monitoring systems, performing quality controls, and working closely with stakeholders. Candidates should have a Grade 12 diploma, relevant experience, and strong coordination skills. Competitive salary and full benefits package offered.

Benefits

Highly competitive salary

Full Benefits package of Health, Dental & Vision

DC Pension Plan

Healthcare Spending Account

Lifestyle Spending Account

Employee Assistance Program

Supported Training & Development opportunities

Qualifications

• Minimum one (1) year of experience in baggage operations or similar role preferred.
• Familiarity with technologies such as barcode scanners, automated sorting equipment and photo eye sensors.
• Basic knowledge of emergency response protocols related to baggage operations.

Responsibilities

• Monitor baggage systems to ensure efficiency.
• Conduct daily inspections of the baggage handling system.
• Report baggage handling system anomalies to maintenance providers.

Skills

Monitoring baggage systems

Stakeholder coordination

Understanding of safety regulations

Knowledge of baggage handling systems

Problem-solving skills

Education

Grade 12 diploma or equivalent

Tools

Barcode scanners

Automated sorting equipment

Job description

The Organization

The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses.

WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Manitoba Top Employer”, WAA prides itself as an organization that attracts engaged employees with the right combination of skills, values, and attitude to help us achieve our mission of connecting communities. http://www.waa.ca

Job Title

Job Title: Baggage Operator

Reports To

Reports To: Manager, Airport Operations

Type: Permanent, Full Time

Closing Date: October 8, 2025

The Opportunity

Reporting to the Manager, Airport Operations, the Baggage Operator plays a vital role in ensuring the seamless functioning of the airport’s baggage handling systems. This position is responsible for monitoring system performance, conducting quality control checks, and performing manual baggage processing as needed to maintain efficient airport operations. By adhering to established procedures and collaborating with stakeholders, the Baggage Operator ensures that passengers experience minimal disruptions in their travel journey. This role directly contributes to the safety, operational efficiency, and reputation of the Winnipeg Airports Authority.

Responsibilities

• Monitor baggage systems to ensure efficiency
• Report baggage handling system anomalies to maintenance providers
• Create tickets for tracking and trending of baggage system concerns
• Foster strong working relationships with other bag room stakeholders
• Promote and monitor best practices in baggage operations
• Identify and report baggage tagging issues to leadership
• Monitor and address baggage hygiene within the baggage handling system
• Manually enter misread bag tags into the system
• Ensure accurate baggage sorting and flow
• Conduct daily inspections of the baggage handling system
• Safely clear baggage jams in baggage handling system
• Perform light maintenance tasks as needed
• Complete shift reports and log operational incidents
• Escalate violations of baggage handling protocols (e.g. ground handler infractions)
• Perform other relations duties as assigned

Selection Criteria

• Grade 12 diploma or equivalent
• Minimum one (1) year of experience in baggage operations or similar role preferred
• Working knowledge of baggage handling systems and related operational protocols
• Familiarity with irregular operations and contingency procedures
• Strong coordinator skills with stakeholders and maintenance providers
• Understanding of relevant safety regulations and their application in baggage operations
• Knowledge of airport layouts and airline specific baggage processes
• Familiarity with technologies such as barcode scanners, automated sorting equipment and photo eye sensors
• Basic knowledge of emergency response protocols related to baggage operations
• Understanding of Service Level Agreements (SLAs) and their impact on operational decision making

Work with us / Benefits

• Highly competitive salary.
• Full Benefits package of Health, Dental & Vision.
• DC Pension Plan.
• Healthcare Spending Account to use on additional benefit expenses.
• Lifestyle Spending Account to use on Wellness expenses such as health and fitness.
• Employee Assistance Program.
• Supported Training & Development opportunities.
• Opportunity to work with a high functioning team of professionals working on a diversified portfolio.
• Proud to be named one of Manitoba’s Top Employers annually since 2011

Condition of employment is the ability to obtain and maintain an Airport Restricted Area Identification Card.

Winnipeg Airports Authority is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We encourage all qualified applicants experiencing barriers to equity to self-identify in their application.

Accommodations are available upon request during the assessment and selection process.