B2C Senior Business Systems Analyst

Philip Morris International; Toronto; On-site; CAD 124,000; Full time

Job summary

A leading international tobacco company in Toronto is seeking a seasoned IT professional with expertise in Information Systems and project management. The role includes understanding business needs, managing IT projects, and providing technical support. Candidates should have a university degree in Computer Science and at least 7 years of experience in the field. The position offers a competitive salary of $123,180 and various employee benefits.

Benefits

Flexible work schedules

Health and wellness programs

Attractive compensation package

Qualifications

• At least 7 years in Information Systems and business application design.
• Minimum of 2 years project management experience.
• Experience with senior business stakeholder management.

Responsibilities

• Understand business requirements and propose optimal solutions.
• Partner with process owners to analyze business processes.
• Conduct workshops with stakeholders to gather needs.

Skills

Information Systems

Agile frameworks

Project management

eCommerce solutions

IT system analysis

Education

University degree in Computer Science

Tools

Adobe Experience Cloud

SAP Hybris

Salesforce

Job description

Overview

BE A PART OF A REVOLUTIONARY CHANGE

At Rothmans, Benson & Hedges Inc. ("RBH"), Philip Morris International's subsidiary in Canada, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.

Embracing Diversity, Equity and Inclusion

We believe that diversity, equity and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.

We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.

Equal Employment Opportunity

We are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, marital / family status (including pregnancy), national origin, sex, sexual orientation, gender identity / expression, immigrant and newcomer status, age, citizenship, or disability.

We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups.

What we are looking for

WHAT WE ARE LOOKING FOR

• University degree and / or College Diploma in Computer Science is preferable
• At least 7 years in Information Systems, business application design & development and Agile frameworks.
• Minimum of 2-year project management experience. CAPM / Scrum / PMP certification is a plus.
• Experience in eCommerce solutions or online shopping sites, after sales support, replacement, payment integration and fraud prevention.
• Experience of Adobe Experience Cloud, SAP Hybris, Salesforce Service Cloud / Marketing Cloud is a plus.
• Experience with senior business stakeholder management
• Expert in IT system Analysis and software solution architecture Design

Responsibilities

YOUR DAY TO DAY

• Understanding the business requirements
• Partner with local process owners, review and analyze business process, procedure and user requirements to propose optimal solutions to meet business needs.
• Evaluate requirements critically, to support transformation agenda and to maximize resources for initiatives that adds most value.
• Translate the consumer needs and pain points into detailed technical requirements.
• Conduct workshops with business stakeholders to understand their needs or present new solutions.
• Execute the design, build and deployment of IT solutions
• Work with 3rd party vendors and global product team to ensure requirements are implemented in the required duration by assigned development team.
• Develop functional flow and cross platform integration design of B2C solution.
• Execute change management process & procedures and translate user requirements into functional specification for application developments.
• Perform and design system test, use cases, front-end contents, integration test dependencies and validate test results against requirements.
• Coordinate and implement security measures to safeguard information in application systems against accidental or unauthorized modification, destruction, or disclosure.
• Provide necessary documentations to support system usage and troubleshooting. Organize end-user, power-user and system trainings during system implementation.
• Review applications during and after delivery to ensure the solution meets business needs.
• Provide maintenance and support for local and global IS system solutions
• Coordinate with global / local support team to resolve system incidents and fulfill enhancement requests.
• Provide data extraction from the system to assist various market information analyses.
• Execute incident management process from issue identified to resolved.
• Monitor, identify, and corrects software defects to maintain fully functioning applications software.
• Analyze and provide root cause analysis for identified issues.
• Project management
• Participate as project member or Manage IT projects using Agile / Waterfall methodology with key stakeholders.
• Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solutions and services
• Understand PMI global Sales and marketing portfolio and comply with information technology standard.
• Liaise with PMI global, region IS Marketing & Sales Support group to understand initiatives and plans.
• Align with PMI Global Service Delivery Model to ensure quality service delivered to business users.

What we offer

We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.

This job posting is related to an existing vacancy and the salary is $123 180.

Who we are

Our parent company PMI is one of the world's leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.

RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture.

We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, please contact [e-mail].

FOLLOW US ON SOCIAL MEDIA

RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/

Facebook: https://www.facebook.com/RothmansBensonHedges/

X: https://twitter.com/RBHinc

RBH Website: https://www.rbhinc.ca/